Quality Assurance Front Desk

Lilit Karapetyan

747-***-**** *****************@*****.*** Glendale, CA

EXPERIENCE

Public Health, Los Angeles, CA Environmental Health Specialist I May 2021 - Present

— Provided excellent service and attention to customers when face-to-face or through phone conversations

— Managed customer complaints through online Portals including Quality Assurance

— Built and maintained strong relationships with customers by successfully resolving issues and responding promptly to phone inquiries

— Responsible for ensuring that food provided at Community Event is safe, sanitary, and free from imminent health and safety hazards

— Created and processed health permit invoices as well as application reviews Hazeltine Cleaners, Sherman Oaks, CA Front Desk Receptionist September 2017 - April 2021

— Responsible for assisting with all store functions in a fast-paced environment including: organizing files, answering phone calls, and preparing finished orders

— Responsible for handling opening and closing cash registers

— Input information into the POS database

Ararat Brandy, Yerevan, Armenia Lab Assistant September 2010

— Responsible in assisting with lab tests and sample collection

— Examining and cleaning huge barrels

EDUCATION

Armenian National Agrarian University 2012 - 2013 Master’s Degree in Economics and Management of Agri Productions Armenian National Agrarian University 2006 - 2011 Bachelor’s Degree in Technique and Technology of Fermenting Production and Winemaking Trainings

— Health Officer Order/ Emergency Response

— Housing and Food Inspections

SKILLS

— English, Russian (Fluent) ; Armenian (Native)

— Possession of Microsoft Word, Excel, Adobe Acrobat,Outlook

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