Aubrey Rundell

Las Vegas, NV *****

ad4674@r.postjobfree.com

+1-702-***-****

Authorized to work in the US for any employer.

Work Experience

American Express Travel - Las Vegas, NV

Centurion Membership Manager

December 2022 to Current

Centurion Membership Professional

June 2022 to December 2022

Platinum Travel Lifestyle

February 2022 to June 2022

Assisting our Centurion card members with their travel requests such as car service, hotel bookings, airfare and rental cars.

Assisting with lifestyle requests such as, golf, dining, shows, sports events. As well as helping our card members with any account services they may need.

Making our card members travel planning as easy and memorable for them as possible. Actively listening to their request and making those requests happen. Thoroughly documenting and creating events and ensure they are assigned and actioned properly.

Robert Half/ (Rally Health) United Healthcare - Las Vegas, NV

Tier 1 Customer Service Representative

October 2021 to Present

Health and Wellness program set by employers/insurance providers. Assist members with ensuring

their rewards were fulfilled for their insurance premium reduction costs. Assisting members with

website navigation, scheduling appointments through Quest, Rally coach or United Health Care coaching

programs that may be available in their yearly reward programs.

Sutherland Global Call Center AT&T - Las Vegas, NV

Retention Specialist

March 2021 to October 2021

Handling inbound calls, saving disconnects, listening to customers issues and resolving in a quick

professional manner.

Target - Las Vegas, NV

Food Service Lead

November 2018 to February 2021

Starbucks certified AST signed off and overlooked by DM. Managing and running licensed Starbucks

store.

IHOP

Server

January 2015 to August 2018

Ensuring guests are listened to and taken care of, delivering drinks and food to guest, cash handling,

cleaning and stocking, running side work.

HMS HOST AIRPORT - Las Vegas, NV

Shift Supervisor

December 2013 to November 2014

Scheduling, placing and receiving store order, inventory count, dealing with guests complaints,

supervising baristas.

Left due pregnancy complications and complications with my son at birth resulting to him in the NICU

for a month after birth.

Education

Associate

College of Southern Nevada

Associate in real estate

College of Southern Nevada - Las Vegas, NV

High school diploma or GED

Skills

Sales, cash handling, customer service, management, outlook, excel, word, (10+ years)

OPUS Trained

Sabre Trained

ENCORE Trained

Account Management (payments, credits, goodwill, statements etc)

Waitress

Restaurant Server

Hostess

Cash Handling

Cleaning

Customer Service

Management

Microsoft Office

POS

cash

Data Entry

Word

Upselling

Barista Experience

Assistant Manager Experience

Coffee Experience

Shift Management

Food Service

Merchandising

Food Preparation

Retail Sales

Leadership

Customer support

Typing

Workers' compensation

Food Safety

Food Handling

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