Laura Parquette, CIC, API, AINS

Phone: 860-***-**** Email: ad465x@r.postjobfree.com

Dedicated professional with an upbeat attitude, energetic personality, a willingness to learn and develop new skills and a strong drive to succeed seeking to contribute my experience within a growing organization.

Experience with global organization structure in a demanding insurance industry, specializing in personal lines underwriting, org theory, and regulatory compliance. Excellent analytical, problem solving, decision making, attention to detail, organizational and communication skills.

Diligent, agile, and self-motivated team player with outstanding leadership skills. PROFESSIONAL EXPERIENCE:

SHOPPER TURNPIKE CORP, Putnam, CT

Advertising Sales Representative Part Time (March 2023-September 2023) A part time position while navigating a challenging and difficult divorce court process. MAPFRE USA, Webster, MA

Compliance Specialist (Property & Casualty Underwriting) (July 2017 – January 6, 2021)

• Prepared and led a team audit process for 4 Regional Underwriting formal reviews/projects (17 states).

• Accurately analyze policy and claim files to ensure all areas meet State and Federal statues and regulations.

• Hold and run High Level meetings with Underwriting and Claims Business Partners to discuss review/project criteria, results and resolutions.

• Perform risk management assessments on targeted departments to identify gaps in processes and provide resolutions.

• Write operational reports on above risk management results, meet with leadership teams to provide additional detail of project results and recommend solutions to improve future compliance.

• Communicate, monitor and assess regulatory updates for Claims and Underwriting for MAPFRE USA.

• Provide New Hire Compliance presentations to Customer Service training classes creating an effective compliance foundation, spreading awareness of the importance of making ethical decisions in the workplace.

• Travel to MAPFRE USA regional offices, hold meetings with Claims and Underwriting Leadership teams to present compliance results and recommendations. I traveled to our subsidiary company, American Commerce Insurance Company, in Gilbert, AZ offices, presenting to Western Region leadership teams with Compliance Underwriting results.

• Compliance team also responsible for working all incoming complaints submitted to the State Division of Insurance or Better Bureau. Worked with Business Partners to submit an accurate and timely response.

• Participated with two colleagues from Internal Audit department in an internal global company innovation contest, reaching “hall of fame” level” yet falling short of the top 3 teams who traveled to Spain.

• I was moved by Management back to PL Underwriting, going through training to take over an Underwriting Supervisor role as her retirement approached. This was 1 week prior to the COVID shutdown. The lapse in employment was due to a hard decision to prioritize my children, our safety and health first, choosing to resign January 6, 2021.

• During my time away, I did a seasonal paid cheerleading coach position, starting up a brand-new program at Woodstock Middle School. I also went back to finish Fine Art school, completing an online fine art program.

Personal Lines Underwriter (June 2014 - July 2017)

• Responsible for underwriting a profitable personal lines home and auto book of business in New England region, specifically Boston, Massachusetts territory.

• Managed working relationships with 80+ insurance agencies through analyzing the risks presented, making sound business decisions to accept, decline or develop alternative solutions to write new personal line business.

• Traveling independently or with Business Development (Marketing)Representatives to assigned Agencies, providing exceptional level of customer service to maintain strong working relationships with assigned agencies.

• Mentor for Underwriting trainees providing training on MAPFRE USA’s underwriting philosophy of evaluating risks.

• Completed re-underwriting projects on rental property total losses, and high value homes 2.5MM+, identifying trends related to the established underwriting product guidelines and providing Underwriting Leadership with results via operational reports. Underwriting Assistant (January 2013 – June 2014)

• Screened, processed and input new business policies, endorsements and cancellations for auto and home policies for Tennessee, Indiana, Kentucky and Ohio business.

• Collaborated with agents and team members to meet workflow deadlines and department goals.

Customer Service Representative (November 2011 – January 2013)

• Contact Call Center acting as first notice of loss, establishing new claim files for home and auto business in MA.

• Provided excellent customer service while gathering all pertinent information and details to prepare a well-documented claim file for the Claims adjusters.

• Utilized technical skills to interpret and verify applicable coverages and identify potential coverage issues.

BONNEVILLE’S PHARMACY, Danielson, CT

Pharmacy Technician (January 2004 – November 2011)

• State certified Pharmacy Technician assisting Pharmacists with processing and filling of prescriptions for retail and nursing/group homes. Communicated with health insurance companies and pharmaceuticals sales representatives. EDUCATION:

MilanArt Institute of Fine Art, Florida

Online Fine Art Mastery Program

Mentored with Dimitra Milan Dunn in for 1 year (2022)

*A personal goal to complete my earlier years at university. I started as an Art Major AT ECSU in 2001, however made a decision to switch majors in 2003 to Business Management, specializing in Organization Theory and Human Resources.

*Program was an accelerated Fine Art program, taught by professional artists, fitting 4 years worth of colleges level art classes into a 1 year program including marketing and website tips. The National Alliance of Insurance Education & Research Equivalent to a MASTERS of INSURANCE

(Property & Casualty Insurance)

Certified Insurance Counselor Program (CIC) 2019

Life & Health Insurance 2019

Insurance Company Operations 2018

Agency Management 2017

Commercial Property Insurance 2016

Commercial Liability Insurance 2015

Personal Lines Home & Auto Insurance 2014

Insurance Institute of America

Associate in Personal Insurance (API) 2018

Associate in General Insurance (AINS) 2015

Institutes Introduction to Underwriting 2014

Eastern Connecticut State University, Willimantic, CT Bachelor of Science in Business Administration

Concentration: Organization Theory and Human Resources 2005 Internship: Windham Hospital HR Department

OTHER SKILLS/EXPERIENCE:

• Experienced with Microsoft Outlook, Word, Excel, Access and Power Point

• Member of the Certified Insurance Counselors Professional Society

• I am a strong visionary (opposed to finance side)

• I am outstanding innovative machine.

• I will no longer tolerate disrespect, adult bullying or emotional manipulation in the workplace. Shame is as a leadership strategy that will lead to the destruction of your organization.

• I study Dr. Brene Brown’s “Dare to Lead” Leadership programs with a goal to one day start a consulting business helping to restructure global organizations on the brink of going under.

Professional References:

Elizabeth Rettig, Pharmacist, 860-***-****

Beth Butts, Underwriting, 774-***-****

Steven Yurkevicious, Underwriting 508-***-****

Kayla Hortance, Compliance, 774-***-****

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