Customer Service High School

Jankie Tikaprasad

**** ** ***** ****** **** Ocala, FL 34476

TEL: 352-***-**** Email: *****@**********.***

Interpersonal Abilities Introduction

Interact well with a variety of personality types by being a good listener, empathizing and problem-solving, patience with the ability to troubleshoot. Focus on an individual's needs, leaving them with a positive perception while following policies and guidelines.

Areas of Expertise

■ Supervisor ■ Leadership/Resolution ■ Customer Interactions

■ Organization Skills ■ Sales / Purchase ■

Accountability/Communication

■ Attention to Detail ■ Account receivable / Payable ■ Microsoft Office, Words, Excel

Education

1998 Associates Degree Business Administration & Computer Science {Plaza Business Institute} Jackson Heights, NY

1995 High School Diploma {Middle College High School} Queens, NY

Experience Highlights

2023-2023 Cardworks Services - Lake Mary, FL 32746

■ Process fraud claim on credit card by research statement and providing information on current cases

■ Ordering new card for customer, making customer receive on a timely matter

■ Providing information on statement for purchases and returns

■ Providing information on fraud claim current and previous case 2022-2023 Chewy - Ocala, FL 34475

Customer Service

■ Applying label on box for order to be pick

■ Picking order to be ship and process the order to be ship to customers 2017-2022 AT&T - Ocala, FL 34482

Customer Service Representative

■ Providing solutions while identifying sale opportunities handling customer’s call

■ Maintaining and following company guidelines.

■ Specifically focusing on each individual needs by building reports for a personalized solution Jankie Tikaprasad

4134 SW 103rd Street Road Ocala, FL 34476

TEL: 352-***-**** Email: *****@**********.***

2007-2016 Center State Bank of Florida NA - Ocala, FL 34476 Teller/Customer Service

■ Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, answering questions in person or on telephone; referring to other bank services.

■ Recording gift cards transactions, cash advance with other special services; preparing currency transaction reports.

■ Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; wire transfer; providing special statements, copies, and referrals; completing safe-deposit box procedures.

■ Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; fulfillment of customers' needs; 2001–2003 Concept of Independence – New York, NY

Accounting Specialist

■ Maintaining and reporting expenses on a monthly basis.

■ Coordinates perpetuation of journal entry, billing to suppliers.

■ Generating and informing customers with their daily account balance.

■ Responsible for payroll, accounts receivable and payables 1999–2000 BTS Designer Apparel Ltd. - East Rockaway, NY Office Clerk

■ Responsible for taking and making sales orders.

■ Managed accounts receivable and accounts payable.

■ Maintained records, inventory, purchasing, and performed financial reconciliation.

■ Interact, communicate, and resolve issues with customers. 1995-1998 Conway - Manhattan, NY

Salesclerk

■ Providing the best rates and services to obtain and secure business.

■ Supervised staff and managed daily cash transactions.

■ Responsible for sales orders and inventory

Jankie Tikaprasad

4134 SW 103rd Street Road Ocala, FL 34476

TEL: 352-***-**** Email: *****@**********.***

Education

1996-1998

■ Associates Degree in Business Administrations and Computer Science.

■ Graduate Middle College High School

Skills

■ Computer knowledge Excel, IBM-PC, Microsoft Words, Computerized Business Application, Computer Operating System

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