Office Manager Front Desk
Resume:
Nichole Bell
Office Manager/Dental Assistant
*********@*****.***
Bedford, OH 44146
Summary
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Work experience
Office Manager/Receptionist/Dental Assistant
Children's Dental Associates of Chagrin Falls - Chagrin Falls, OH
July 2019 to Present
Pediatric dental office manager that maintains the flow and productivity of front desk and clinical duties
Kept rapport of employee performances and records
Scheduled appointments and sent out claims as well as aging and outstanding balances
Managed the front desk receptionists to ensure adequate production for both doctor and hygenist
Posted electronic EFT and medicaid payments
Checked over payroll time sheets and submitted for final review to owner
Kept track of new patient production was responsible for marketing on practice website and also community sources
Mentored employees on office policies
Processed billing on a daily basis
Dental Front desk/Assistant
Brecksville Kids Dentistry - Brecksville, OH
June 2018 to August 2019
Maintain daily schedule for both doctor and hygenist
Schedule appointments answer incoming calls and collect copayments at end of visit
Completes daily production/payment totals send in pre determinations on behalf of patient insurances
Assisted doctor and hygenist with procedures and took digital rays for all patients
Sterilized instruments,ordered lab supplies and cleaned all operatories
Greeted and sat patients and completed chart notes
Front Desk Receptionist/Hygiene Assistant
Lyndhurst Family Dental
October 2015 to June 2018
Scheduled patients using Eaglesoft software and sent out prior authorizations on behalf of patients insurance companies. Posted work completed using proper dental
ADA codes. Posted insurance checks and opened all daily mail
Posted daily doctor and hygiene production totals, kept track of all co-payments and balances. Sent out claims and called on aging claims worked with Medicaid
insurances as well as private PPO Plans
Completed treatment plans and discussed all financial options and arrangements with patients
Performed Insurance eligibility and verification checks completed breakdowns of insurance
Checked patients Out making sure they had at least one upcoming appointment in the near future rather it be recall or continuing treatment
Education
Associates Of Applied Science
Cuyahoga Community College District - Warrensville Heights, OH
September 2020 to Present
Certified Dental Assistant in Dental Assisting
Cleveland Institute of Dental-Medical Assistants-Cleveland - Cleveland, OH
January 2014 to July 2015
STNA in Medical Assistants
Montefiore Home - Beachwood, OH
December 2013 to June 2015
Skills
Insurance verification
Dentrix
Medical imaging
Dental office experience
Documentation review
Reception
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