Zeresh Brooks

214-***-****

ad4603@r.postjobfree.com

Objective: To contribute my talents to a company that strives for continued growth and advancement opportunities

Experience

Workway Staffing • Human Resource Specialist• August 2022-February 2024

●Assist new hires with completion of offer letter/onboard and provide orientation details

● Provide assistance with completion of I9 documents 4-6+ years of account management, consultative business development experience or Customer Success

●Experience building client rapport while discovering/closing revenue opportunities

● Strong understanding of working with contractual agreements master service agreements requests for proposal/statements of work (SOW) experience supporting clients in light industrial or retail field

Integrity Staffing Solutions• Production Associate• September 2021-March 2022

●Place food items inside of bags for shipment/Inspect food items for mold or markings/Worked on assembly line as a production associate

Lyneer Staffing • Warehouse Associate(UPS) • September 2022-November 2022

● Assist with sorting of mail/ Print shipping labels for mail/Assist with unloading mail

● Worked on assembly line sorting rejects and scanning mail

Integrity Staffing • Production Associate (Hello Fresh) • March 2022-September 2022

●Assist with placing items on assembly lines

● Place ingredients in bag based on recipe/ Inspect food items for mold or damage

● Ensure area is clean of hazards

Crossmark• Talent Acquisition Team Lead and Trainer • July 2018 – March 2022

● Assist candidates with questions regarding paperwork; proactively ensure candidate complete all tasks/train new hires on system processes and recruiting efforts. Pre-screen applicants to confirm skillset requirements and qualifications for the position. Source candidates from online job boards, internal database, contact lists and employee referrals.

● Process inbound/outbound calls to conduct pre-screen interviews and supervisor on-site

Financial Additions • Reimbursement Counselor• October 2016 – May 2018

● Provide assistance to physician office staff and patient to submit all necessary insurance forms and program applications and process any necessary patient/insurance correspondence.

● Completes and submit all necessary insurance forms to ensure claims are processed in a timely manner/Assist with inbound and outbound calls regarding status inquiries from patient and physician's office.

Conifer Health Solutions • Account Resolution Specialist • June 2014 – Oct 2016

● Setup and process promise to pay arrangements/Obtain insurance information/Submit insurance for claim filing purposes

● Research explanation of benefits and ub04 documents for errors/Educate patient on Self-Administered Drug charges

Account Resolution Specialist• Eli Daniel Group • April 2014 - June 2014

● Assist with inbound and outbound medical collection/Setup and process promise to pay arrangements/obtain insurance information and submit insurance for claim filing purposes

● Research explanation of benefits and ub04 documents for errors/Educate patient on Self-Administered Drug charges

Customer Service /Backup Team Lead• JPM Chase. • April 2009 – March 2014

● Process mortgage payments for inbound customer calls/A self-starter with strong organizational, analytical, and communications skills

●Assist with opening, sorting and scanning incoming mail● Process outbound collection calls/back-up teller assistance

Education: UPOX, Associate of Arts Criminal Justice

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