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Social Worker Customer Service

Location:
Sharon, MA
Posted:
April 21, 2024

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Resume:

VIRNA COLON ORTIZ

Sharon, MA ***** 787-***-**** ad45yn@r.postjobfree.com

https://www.linkedin.com/in/virna-colon-719a4751/

SOCIAL WORKER

Passionate about making a difference in the lives and well-being of individuals by providing quality care and facing conflicts with discretion and calm while giving peace of mind to others

Compassionate, determined, and talented Social Worker with solid academic training, over 20 years of widespread experience, and demonstrated skills in establishing priorities to accomplish goals and objectives. Provide customer-centered care for clients of all ages, cultures, and needs, with strong focus on youth and students. Convey security and trust and establish and maintain excellent relationships through effective listening, respectful communication, and sensitivity and ability to interact cordially and treat people with courtesy and dignity. Hard working, self-starter, responsible leader with exemplary skill-set, positive attitude, strong sense of teamwork and collaboration, and commitment to take on responsibilities and strive to deliver consistent above expected results. Possess emotional strength with stability and maturity to solve problems and make decisions, always sensitive to needs of others; ready to ease concerns and work effectively with multicultural families with diverse backgrounds and needs. Communicate effectively at all levels.

Committed to personal and professional growth, aspire to contribute knowledge, experience, and acquired skills to benefit prestigious, successful institution in Social Worker role to serve as valuable resource and contribute to achieve high quality results.

Offer proven record of personal integrity and commitment to excellence in an impeccable framework of values, work ethic, and the social responsibility associated with the healthcare vocation and safeguarding information.

CORE COMPETENCIES

Social Work Mental Health Emotional Intelligence Healthcare Client Therapeutic Services

Addictive Disorders Substances Dependency / Abuse Social Emotional Status Analysis

Intervention Prevention Counseling / Training / Mentoring Educational Workshops Problem Solving

Management Organization Customer Service Communication Leadership Teamwork Attention to Details

MS Home Business 2019 MS Office / Excel / Word / PowerPoint / Outlook / Publisher

Computer Savvy Windows / 95 / 98 / Me / XP / Vista Internet Bilingual / Spanish / English

PROFESSIONAL EXPERIENCE

Education Department of Puerto Rico, San Juan, PR 2004 – Present

Social Worker

Serve as school social worker managing student intervention and follow up with parents; analyze student social emotional status and verify need for possible referral to a psychology or psychiatry professional.

Work with the Educational Department to coordinate special education referrals.

Organize educational workshops to fortify student emotional intelligence.

Lead student organization in the social work area to improve self-esteem and emotional intelligence.

Mental Services Administration Health and Addiction (ASSMCA), Bayamon, PR 2002 – 2003

Therapist – Detox Unit

Managed interventions with clients with controlled substances dependency or abuse; performed initial interviews and client therapeutic services to reduce addictive disorders and dependency or abuse of controlled substances.

Assisted addicts to overcome reliance on addictive substances in order to live a drug and alcohol-free life.

Delivered compassionate, motivational, substance abuse counseling approach to provide addicts the courage and guidance needed to overcome addiction.

PROFESSIONAL EXPERIENCE CONTINUED

Inter American University of Puerto Rico, San Juan, PR 2002 – 2003

Social Worker

Served as Social Worker responsible for intervention of clients in secondary school.

Conducted organization and implementation of educational workshops.

Participated as group leader in extracurricular activities with the University.

San Lucas Hospital, San Juan, PR 2000 – 2002

Social Worker

Performed client interventions and referrals to psychological and psychiatric services.

Conducted coordination and follow up with The Family Department of Puerto Rico and achieved important reduction of social cases.

EDUCATION

Master of Social Work (MSW), Administration & Supervision

University of Puerto Rico Rio Piedras Campus, San Juan, PR 2009

Bachelor of Arts (BA), Social Work, License 8855

University of Puerto Rico Rio Piedras Campus, San Juan, PR 2000

PROFESSIONAL AFFILIATIONS

College of Social Workers, Puerto Rico



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