Technical Support Customer Service
Resume:
Shawn Payne
*************@*****.***
Career Summary
Qualified Technician in Troubleshooting, Diagnostics, Repair. Troubleshooting Customers Issues on the Phone, Fax, Email and In-House, with over 10+ Years experience. Demonstrated Excellence in Sales and Support by exceeding Customers Expatiations. Team player as well as being Self Motivated in Stand Alone Projects.
Skills Profile
Customer Service
Technical Support
Computer Service Manager
Service Technician
Shipping and Receiving
Test Technician
Skilled Solder
Forklift Certified
Warehouse Worker
Production Work
Hardware Support
Software Support
Inventory Control
Parts Distribution
Microsoft Office 365 Project Management
Haemonetics Corporation, Draper, UT 2021 thru 2023
Working as an R and D Technician. Duties Included Operating Nexsys and PCS II Plasma Machines
to test the feasibility of new components coming to the international market for our company.
Putting together components for new plasma bottles as well because of engineer flaw I ran a of
5 to make 50,000 O rings for them. Using A variety of tools, and digital equipment. Use of Micro
soft Office 365 to utilize software programs and data management.
Elwood Staffing, West Valley City, UT 2018 thru 2020
Watkins and Shepard Trucking.
Loading and Unloading Varies sizes of freight trucks.
Using RF Scanners to unload and track inventory on main floor.
Using pallet jacks and forklifts when necessary to complete tasks.
Using Stinger forklifts to unload and load all sizes of carpet rolls.
Weekly Inventory counts and RMA returns as necessary.
Laser Stop LLC., West Valley City, UT 2011 thru 2018
Configuring, Rebuilding and Trouble Shooting HP, Lexmark and Design Jet Printers and Plotters.
Network Trouble Shooting and IP configuring of Printers. Customer Support and Technical Support over Phones, E mail and In House.
Rebuilding Fusers and other components that are printer related.
Receiving RMAs as well as logging them into the system. Shipping and Rec.
Answering an average of 15 to 20 calls a day.
Rebuilding up to 16 printers a day.
Rebuilding up to 30 fusers a day.
An average of 5 Customer units per day plus other duties.
Education
Salt Lake Community College, SLC, UT, Certificate in Electronic Theory, A+ Certification- 1993 Taylorsville High School, Taylorsville, UT, Generals with emphasis in Auto Mechanics- 1991
Authorized with HP, Xerox, Cannon, Sony, Samsung, Mitsubishi, LG,
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