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Customer Service Shift Supervisor

Location:
Loganville, GA
Salary:
18
Posted:
April 21, 2024

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Resume:

ad45x8@r.postjobfree.com

201-***-****

Loganville, GA

Objective

Hard working, accountable, highly skilled and responsible employee seeking to continue furthering my experience and knowledge in my career.

Professional Experience

New Jersey Turnpike Authority (Retired)

Shift Supervisor Woodbridge, NJ February 2019 - May 2022

Providing continual supervision of all individuals assigned to shift

Responsible for all required record keeping, manpower assignments, work load distribution and shift schedule problems that may arise

Monitoring all dispatching activities utilizing approved radio language and dispatching methods

Maintaining a thorough and up to date knowledge of traffic and operating conditions during the assigned shift

Carrying out any other assignments or duties determined by the Director of Operations within my scope

Communications Dispatcher Woodbridge, NJ September 2010 – February 2019

Performing routine two-way dispatching duties; including state police, medical and maintenance personnel

Carrying out other communications assignments relating to the dispatching center by utilizations of other devices such as a telephone, computer terminal and written communications

Maintaining the necessary record keeping associated with the dispatching operation, with emphasis on the requirements of aid to patrons

Informing and updating the Supervisor, on all pertinent incidents and activities

Handling routine and special assignments while maintaining through and efficient centralized communication

Computer and Auxiliary Machine Operator New Brunswick, NJ July 1990 - November 2010

Assisted with the supervised and operational coordination of central business operations

Cleaned machines, performed minor repairs and reported major repair needs

Checked equipment for full capacity, stocked needed materials and performed periodic checks on output

Maintained consistent control of facilities administrative processes using Microsoft Word, Excel and Power Point

Advanced Travel Services

Travel Consultant Totowa, NJ February 2000 – Present

Liaising with clients in person, over the phone or via email to discuss their travel requirements.

Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares

Preparing customized itineraries to suit the clients’ preferences and budget

Making and confirming bookings, often via a Global Distribution System (computerized central reservation system)

Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs

Professional Development

Business Entrepreneur Certificate Burlington County College 2007

Business development and establishment of business ownership

Travel & Tourism Certificate The Betty Owens School 1987

Hospitality management, technical travel, tourism business and business communication arts

References Available Upon Request



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