Customer Service Shift Supervisor
Resume:
*********@*******.***
Loganville, GA
Objective
Hard working, accountable, highly skilled and responsible employee seeking to continue furthering my experience and knowledge in my career.
Professional Experience
New Jersey Turnpike Authority (Retired)
Shift Supervisor Woodbridge, NJ February 2019 - May 2022
Providing continual supervision of all individuals assigned to shift
Responsible for all required record keeping, manpower assignments, work load distribution and shift schedule problems that may arise
Monitoring all dispatching activities utilizing approved radio language and dispatching methods
Maintaining a thorough and up to date knowledge of traffic and operating conditions during the assigned shift
Carrying out any other assignments or duties determined by the Director of Operations within my scope
Communications Dispatcher Woodbridge, NJ September 2010 – February 2019
Performing routine two-way dispatching duties; including state police, medical and maintenance personnel
Carrying out other communications assignments relating to the dispatching center by utilizations of other devices such as a telephone, computer terminal and written communications
Maintaining the necessary record keeping associated with the dispatching operation, with emphasis on the requirements of aid to patrons
Informing and updating the Supervisor, on all pertinent incidents and activities
Handling routine and special assignments while maintaining through and efficient centralized communication
Computer and Auxiliary Machine Operator New Brunswick, NJ July 1990 - November 2010
Assisted with the supervised and operational coordination of central business operations
Cleaned machines, performed minor repairs and reported major repair needs
Checked equipment for full capacity, stocked needed materials and performed periodic checks on output
Maintained consistent control of facilities administrative processes using Microsoft Word, Excel and Power Point
Advanced Travel Services
Travel Consultant Totowa, NJ February 2000 – Present
Liaising with clients in person, over the phone or via email to discuss their travel requirements.
Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
Preparing customized itineraries to suit the clients’ preferences and budget
Making and confirming bookings, often via a Global Distribution System (computerized central reservation system)
Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
Professional Development
Business Entrepreneur Certificate Burlington County College 2007
Business development and establishment of business ownership
Travel & Tourism Certificate The Betty Owens School 1987
Hospitality management, technical travel, tourism business and business communication arts
References Available Upon Request
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