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+971-*********

ad45ta@r.postjobfree.com

Abudhabi, UAE.

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AREAS OF EXPERTISE

• PC hardware, POS

Systems peripherals, and

Microsoft desktop OS

• L1, L2&L3 Support

• End user support.

• Active Directory

• Office 365

• Software installation

• LAN Design & Network

Troubleshooting

• Microsoft Azure

• MDM, DLM, EL

PERSONAL SKILLS

• Teamwork

• Problem-solving

• Customer service skills

• Can-do attitude

• Self-starter/Self-motivator

• Leadership

• Hard working

• Creativity/innovation

• Time management

Sudheesh Ganapathy

IT Professional

PERSONAL SUMMARY

A bright, talented, and ambitious IT professional with over 13 years of experience and strong technical background who possesses self- discipline and the ability to work with minimal supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and ensuring quality solutions meet business objectives within the given time frame. WORK EXPERIENCE

Tristar Engineering and Construction

Sr. Network Administrator June -2014

Responsible for supporting the IT teams of the company at any level as part of a helpdesk team and Manager level. Ensuring that all hardware and software is configured, installed correctly, and working fine.

Responsible for temporary office set up of new projects networking, design, installation, maintenance of server, s router, AP, Telephones, printer photocopy machine, plotter etc. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, either in person or remotely.

Office 365 Create new Email Accounts and email signatures for existing or new employees from all subsidiaries. Make sure all contact information is up to date for all Active Directory users’ accounts.

Installation of Maintanance Servers. creating Domain, AD, File Share Permission, GP etc.

Configuring connecting managing VPN, Router, AP. Direct deal with Etisalat accounts manager, Able to travel whenever necessary. Management and configuration of the daily data backup and retrieval scheme. (VEEM&ACRONIS).

VMware, Hyper-V installation configuration and managing. Microsoft Azure fundamental and Administration Basic Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures. Zktecho biometric device server based and standalone installation and configuration.

Accenture ME

Local Technology Support May 2011 to June 2012

•End User Support, Telephonic and Remote

•Resolved problems, improved operations, and provided exceptional service.

•Successfully maintained clean, valid driver's license and access to reliable transportation.

EDUCATION

• BSc Computer Science from

Madura Kamaraj University

• BSc Physics, Chemistry, Mats

from Mangalore University

• Diploma in Hardware,

Networking, A+N+

CCNA, MCSE

• Microsoft azure

PERSONAL DETAILS

• Name: Sudheesh Ganapathy

• Age: 40 years

• Gender: Male

• Marital Status: Married

• Nationality: Indian

• Visa status: Employment

• Driving License: UAE

LINGUISTIC SKILLS

•English

• Hindi

• Malayalam

• Kannada

• Tamil

• Tulu

INTERESTS

Feeling Music

Playing Cricket

•Increased customer satisfaction by resolving issues.

•Received and processed stock into inventory management system.

•New User System setup and handover

•Office365,365, Domain, DHCP, DNS LAN, WAN, Printer, Photocopy Machine, Cisco Tanberg Meeting arrangement support etc. Key Information Technology

Onsite Support Engineer April 2010 to May2013

•Telephonic and Onsite support of All kind of DELL products like Laptop, Desktop, server, Storage, Workstation, Alienware Etc.

•Onsite visit and replace the parts as per customer logged and if problem not solved Engineer will diagnose and order the right parts from Dell and solve the problem next day.

•When New Product come DELL Provide onsite training for service Scheduled service calls according to customer location and urgency of need. Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction.

•Performed onsite installation, modification and maintenance of systems and equipment.

Jeking Hardwate institute

(Mangalore)As Trainee IT Support

Mastech India Limited Call center (Mangalore) As

Desktop Support

PROFESSIONAL QUALIFICATIONS

• Diploma In Hardware and Networking From Jetking

Hardware institute Mangalore

• CISCO Certified Network Associate Course. (CCNA). From Cisco

• ITIL Foundation Certificate Form Axelos

• Certificate Course in C Programing from Gtech Education

• Currently Doing Microsoft Azure Cloud Computing

AEZ-104 and AEZ-900

REFERENCES

Available upon request.

Sudheesh Ganapathy Date:

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