Autumn Murphy
Business, Operations, and Project Management
Address: Shelby Twp, MI 48316
Phone: +1-734-***-**** - Email: ad45qy@r.postjobfree.com Professional Summary
Forward-thinking, encouraging, and proactive leader with 25+ years of combined experience in business operations, project management, executive, and financial administration. Focused on supporting cross-functional teams to increase productivity and customer satisfaction. Retain strong stewardship, and interpersonal skills to advance strategic plans and organizational objectives set forth by management. Committed to driving business success by implementing improved strategies and increasing customer service standards. Experience
Project Coordination Manager
May 2022 to Present
Acoufelt - Auburn Hills, MI
Key Achievements:
• Successfully led and mentored the project coordination and sampling departments for complex, architecturally engineered felt systems which reduced & absorbed sound while exceeding MTD/YTD metrics.
• Managed 350+ ($30M) projects annually, specializing in corporate accounts, ranging in $250k-$5M. [Notable accounts: Ford (US and Mexico), IQHQ, IAH, Hard Rock Hotel & Casino (Greece)].
• Collected an average $2.5M monthly in invoiced sales.
• Developed a new process for shipping and sampling, reducing overall monthly costs by $30k and improved lead times by three business days.
Executive Assistant to President
October 2021 to April 2022
American Pro Marketing - Troy, MI
Key Achievements:
• Developed best practices to ensure budgets, metrics, and organization within the company.
• Introduced a cloud-based task management application to align with the organizational needs.
• Reduced the budget by $15k after performing audits revealing inaccuracies with accounting practices.
• Led six departments to ensure effective communication and operation. Dispatch Manager
October 2019 to October 2021
Cornelius Systems - Clawson, MI
Key Achievements:
• Headed the service and administrative divisions with 19 technicians located in MI, IN, OH and KY.
• Direct support to the field supervisor, multiple departments, and all executive staff while streamlining departmental processes to ensure efficiencies and superior customer experience.
• Executed and managed high-volume service billings (200-500 weekly) and preventative maintenance contracts, while exceeding company metrics.
• Reduced aging from 87% to 1.3%, collecting $1.9M monthly.
• Recovered $500k in lost/mislabeled/duplicated inventory during quarterly audits. Business Support Specialist
November 2017 to August 2019
TelNet Worldwide - Troy, MI
Key Achievements:
• Managed the Care Team across multiple offices while exceeding company's goals, metrics, and ticket duration/resolution times.
• Used SQL to process and audit over 800 invoices monthly to ensure month-end reporting aligned with metric requirements.
• Reduced aging from +72% to 6.2%, collecting $2.6M per cycle.
• Created problem-solving manuals to troubleshoot technical issues and resolve customer complaints quickly and efficiently.
Service Business Specialist
August 2015 to November 2017
Limbach Company, LLC - Pontiac, MI
Key Achievements:
• Reduced aging below targeted metrics of 18% for two years - a record low for the MI division.
• Managed the service department, consisting of 15 service technicians and three direct reports.
• Successful month-end close consisting of 1500+ service and maintenance contract billings, A/R cash flow, special projects, intra company metrics, and corporate reporting.
• Streamlined preventative maintenance programs while implementing automatic renewal contracts, increasing revenue by 27%.
A/P Specialist & Administration
July 2010 to August 2015
MasterCraft Floors & Kaizen Contracting, Inc. - Plymouth, MI Key Achievements:
• Saved over $1M annually by reducing AR/AP turnaround time, improving cash flow.
• Managed accounting and administrative activities for global commercial flooring.
• Designed and implemented job-cost tracking program by creating cost accrual tracking.
• Initiated & executed comprehensive inventory scanner system for all stocked flooring materials & supplies. Skills
Customer Service Management and Excellence
Conflict and Problem Resolution
Extremely Organized and Proactive
Salesforce and Collaboration Platforms
Project Coordination and Management
Manufacturing and Operations Management
Risk Management
Process and Innovation Improvement
Account and Contract Management
Dispatch and Call Center Management
Construction (Commercial and Residential)
Negotiation and Adaptability
Bookkeeping/Accounting
Strategic Planning
Business Development and Marketing
Product and Quality Control
Executive Support
Training Manager
Logistics Management
Education
EMU-Ypsilanti, MI-1997-1999, Music Therapy Courses John Glenn High School, Westland, MI-1994-1997
UBT-Manage Your Time Task & Technology (Online)
UBT-Leadership Fundamentals (Online)
Schoolcraft College-Livonia, MI-2010-2011, Business Management, Biology, and Microsoft Office 365 Courses UBT-Fundamentals of Project Management (Online)
KnowBe4-Multiple Security Awareness Courses (Online)