Service Cloud Quality Assurance

MC Muthulakshmi Chelliah

San Jose, CA ***** 669-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Highly Skilled Salesforce Quality Assurance Engineer with 7+ years of global experience in Sales Cloud, Service Cloud, Salesforce CPQ and Marketing Cloud. Experience in leading teams and working as individual testing contributor in Test planning, Test Execution, Test Automation, Debugging, Reporting dashboards and Test Closure

ACCOMPLISHMENTS Innovator Award for ideating Robotic Process Automation (RPA) for Salesforce Service Cloud Application

Best Path Finder Award for mentoring a large team on Sales Cloud Going Beyond the extra miles Award for accomplishing SAP - Salesforce Integration in a short span

CERTIFICATIONS Salesforce ADM 201 Certified

Agile Professional & Expert Certified

TOSCA Automation Specialist Level 1 & 2

ISTQB Certified

SKILLS Sales Cloud

Service Cloud

Marketing Cloud

Salesforce CPQ CLM

SFDC Configuration

SFDC Customization

Selenium

Cucumber BDD

Provar

CI/CD

Jenkins

Git

SoapUI

Postman

RTM

JIRA

Azure DevOps

JMeter

Mulesoft

Informatica Cloud Integration

User Acceptance Testing

System Integration Testing

End to End Testing

Functional Testing

Database Testing

Automation Testing

Security Testing

Performance Testing

Webservices API Testing

Mobile Application Testing

WORK HISTORY IT SERVICE CLOUD QA 09/2021 to 06/2022 Nokia Solutions And Networks Bengaluru, India

Responsible for Nokia Service Cloud SFDC Quality Assurance and worked on System Integration Testing & User Acceptance Testing Worked on Selenium Automation for Service Cloud and successfully delivered more than 100 Test cases

Worked on API testing using SoapUI and Postman

Prepared regression test suite and accomplished automation for all the test cases individually.

TEST SPECIALIST 06/2020 to 09/2021

Mindtree Bengaluru, India

Automated around 150 scripts from TOSCA to Selenium with cucumber BDD for Apptus CPQ CLM and Sales Cloud

Highly Experienced in End-End Test Activities - Test Planning, Test cases preparation, Test execution, Reporting and Test Closure. Worked on Performance Testing using Apache JMeter

ASSOCIATE - PROJECTS 08/2018 to 06/2020

Cognizant Technology Solutions, CTS Chennai, India Worked as a Test lead in leading the team and accomplished Salesforce Provar Automation for more than 400+ scripts in Sales Cloud and Marketing Cloud.

Accomplished Jenkins - HP ALM Integration for Reporting. Performed Stash Integration with ANT/Git Hub

Successfully delivered STIBO – SFDC & SAP - SFDC Integration Worked on security testing and production testing for every production release.

SOFTWARE ENGINEERING ANALYST 06/2015 to 08/2018

Accenture Chennai, India

Automated more than 600+ Scripts on Provar, TOSCA and to a small extent in Selenium Web-driver.

Worked on API Testing using SoapUI for Sales Cloud Worked on End-to-End testing involving various integration - SAP, Informatica and other UI applications on Sales Cloud and Service Cloud. Worked on Data Migration - Data loader, Import wizard and Informatica. SYSTEM ANALYST TRAINEE 12/2014 to 03/2015

Infosys Technologies Mysore, India

EDUCATION MBA Finance Management 05/2017

University of Madras, Chennai, India

Bachelor of Engineering Computer Science 05/2014 National Engineering College, India

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