Technical Support Entry Level

*************@*****.*** 706-***-****

A N N A R I G G I N S

D e n t a l A s s i s t a n t

SKILLS

Chairside Assistance

Radiology I and II

Medical Terminology

Dental Law & Ethics

OSHA Regulations

Cavity Classification & Charting

Introduction to Dental Assisting

Current Procedural Terminology

Hospital Inpatient Procedure Codes

TECHNICAL SKILLS

Install Cable & Wifi Modems

Provision CAX30, MOTOROLA

MB8611, DOCSIS 3.0, 3.1 DUAL

BAND, and the Panoramic Wifi

Gateway

Troubleshoot to Cox Contour

Receivers

Send signals remotely to the Wifi &

Cable frequency

Take payments and discuss Billing

Overview

EDUCATION

Penn Foster University

2017

Certified Dental Assistant

MEMBERSHIP

Dental Assistants of America

2017 – Present

`

PROFILE

My profile consists of Dental Entry Level and Technical Support. Currently as a Tech Support I Specialist, I have a broad range of Resetting Techniques. New ways of sending signals to equipment such as the New Cox App, is a recommendation to all Cox Customers. I am looking forward to making my way into the Dental Field, to become the next Dental E X P E R T. EXPERIENCE

COX COMMUNICATIONS 7/2016 - Present

Technical Support Specialist

o Reset wireless modems, remotely, or manually by default method. o Install new and previous model modems by transfer or third party. o Offer the Panoramic Wifi Modem Model for the Contour Experience. o Troubleshoot Video, Telephone & Data Customers.

o Offered additional channels for Contour Premium, upgrading to Ultimate. NATIONAL MAGAZINE 12/2013 – 4/2016

Sales Associate

o Sold National Magazines like, Esquire, Shape, Marie Claire, Bon Appetite. o Entered prospective purchasers into a Sweepstakes. o Processed payments for Magazine Subscriptions.

ANTHEM 12/2013 – 3/2014

Customer Service I

o Processed payments for PPO, HMO, POS Policy Holders. o Took Benefit Inquiries.

o Mailed Bank Withdrawal Forms, Identification Cards, Billing Statements. o Took calls regarding Explanation of Benefits & Coordination of Benefits. o Verified Personal Identifiable Information per HIPAA Guidelines. o Authorized Medication pickup for Policy Holders to Pharmacy.

Contact this candidate