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Support Worker Customer Care

Location:
Kitchener, ON, Canada
Salary:
20
Posted:
April 20, 2024

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Resume:

MalachyOnuorah Maudesta

ad45je@r.postjobfree.com 226-***-**** 220 Ira Needles, Ontario N2N 0C4

Summary

Reliable Support Worker with a one-year history of promoting client development in day programs and group homes. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others. highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Daily Living Assistance

Tools and Applications: Zoom, Webex, Slack, CRM, Microsoft Office (Word, Excel, Outlook, and PowerPoint) Customer care

Teamwork

Time Management First aid and safety

Client documentation Compassionate client care Physical therapy Housekeeping.

Patient-centered care

Experience

Amica Senior Lifestyle Unionville Toronto, ON Caregiver 02/2023 - 12/2023

Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.

Assisted with meal planning to meet nutritional plans.

Monitored vital signs and medication use, documenting variances, and concerning responses.

Transported patients to medical, dental, and personal care appointments. Reported concerns to the nurse supervisor to promote optimal care.

Coordinated doctor appointments, exercise, recreation, and family visits to maintain a schedule.

Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

assisted with mobility and independence for disabled individuals and continually monitored safety.

Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries.

Made beds, swept floors, and sanitized surfaces to support activities of daily living.

LILY BLISS AGENCY Lagos, NIGERIA

Private Caregiver

01/2020 - 08/2020

Performed routine medical instructions and daily medical care Accompanied client to scheduled medical checkup and reported changes in client behavior and condition.

Assisted with chores, preparation of light meals, minimal exercises, and transfers from chair to bed.

Involved Patient in light games and entertainment.

DISABILITY EMPOWERMENT

SOLUTIONS Nigeria Community Healthcare Worker 12/2018 - 12/2019

Partnered with a multi-disciplinary team of healthcare professionals consisting of physicians, registered nurses, physiotherapists, in delivering healthcare services and speaking to patients and families.

Organized weekly sensitization workshops for over 350,000 people in 14 local communities to educate them about inclusive ways to live with people with disabilities in the community.

Educated over 70,000 people living with disabilities about the programs, services, and bene its available to them by the government and local.

non-pro its organizations which they could leverage for their well-being Provided direct healthcare support to patients such as vital signs assessments, First aid, CPR etc.

Empowered the female child on sexual related issues and acted as a major bridge between the medical doctors and the community people.

Education and Training

CLI College Canada

Post-Graduate Diploma in Personal Support Worker

11/2023

CPR

01/2021

/AED/FIRST-AID, Alison -Certification in Elderly care and caring for the disabled, Accessibility for Ontarians with disability act



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