Customer Service Heavy Equipment

Dawn Banks

*** **** **** ******, *********, NC 27891 252-***-**** (c) or 252-***-**** (h) *********@*****.***

Summary of Qualifications:

Seeking a position that truly works together and is compassionate about people, safe work environment and growth within the community. My excellent communication, customer service dependability and punctuality are skills that I would bring to your team. I strongly believe continued education and training are vital to enhancing my career.

Excellent interpersonal skills

Flexible

Computer literate

Knowledge of heavy equipment

Willingness to learn

Experience:

Associate Asset Recovery

Lot Attendant

Verify that all vehicles secured the night before are on the lot

Keep track of appointments, delivery times, and transport information

Handling customer personal property pick-ups and vehicle redemptions

Record daily deliveries and releases to reconcile inventory

Assist and support the Repossession Agents when needed

Over see that all personal property from all vehicles is properly documented, removed, and stored properly

Monitor the property area and remove outdated property

Communicate with statewide team members

W. D. Wright Durham, NC 27703

Traffic Controller/Flagger 1/2021—8/2022

Set up the work zone following proper protocol, (signs, and use of cones,

barriers, and arrow boards)

Communicate with your partner and the foreman

Ensure everyone’s safety, with the use of stop/slow signs, whistles, and radios

Sleep Inn Wilson, NC 27893

Guest Services 6/2020—3/2021

Duties:

Answer phones in a friendly manner

Respond to guest requests and concerns

Schedule reservations, make changes, and cancel reservations upon requests

Key in payments, discounts, and special rates

Keeping the area neat, clean, and organized

Monitor the area with security cameras and a walk-arounds

Set up or break down the breakfast area

Fold Laundry based in the shift.

Quality Inn Battleboro, NC 27809

Front Desk Attendant –Assistant Manager 11/2017– 6/2019

Duties:

Answer phones in a friendly manner

Respond to guest requests and concerns

Schedule reservations, make changes, and cancel reservations upon requests

Post payments, discounts, and special rates

Set up or break down the breakfast area

Inventory breakfast items, change coffee and juice machines and/or stock items

Laundry wash and fold (depends on the shift), stock the laundry carts

Created and maintained a maintenance logbook, send emails, contracts, and respond to reviews.

Community Companions and Homemakers Willimantic CT 06226

Patient Attendant January 2009 – May 2011

Duties:

Kept company with homebound clients

Light housekeeping and prepare meals for the client

Assisted clients with various tasks, played games or entertained

Transported clients to appointments or shopping

Took time out of my schedule to keep company with the client while they waited in the emergency room until family arrived

Windham Public Schools Willimantic CT 06226

Paraprofessional October 2005 – August 2010

Duties:

Worked with students who have special needs

Modified schoolwork assignments

Helped the students with their physical and occupational therapy programs

Assisted the students on field trips, gym class and personal care

South Windsor Ambulance Corps South Windsor CT 06074

EMT-B Volunteer February 1999 – July 2003

Duties:

Respond to emergency and non-emergency calls

Take vitals, assure the patients and their families

Transport patients

Accessing patient’s condition and environment

Obtain medical history and insurance

Education:

OIC---NC DOT Heavy Equipment – Certificate—September 2020

OIC—Dental Assisting I Program (The DA Genie, LLC), Rocky Mount NC—Certificate – August 2019 – November 2019

Entry-level Dental Assistant studies included basic terminology, dental anatomy, tooth morphology and chairside clinical training.

Nash Community College, Rocky Mount NC – DSS Income Maintenance Phase I, II – January 2018 – March 2018

OIC – Highway Construction and Carpentry, Rocky Mount NC – September 2015 – December 2015

School of Allied Health, Hartford CT – Phlebotomy 2001 – 2002

Manchester Community College, Manchester CT – EMT-B 1998 – 1999

Asnuntuck Community College, Enfield CT – Administration Assistant 1990 – 1991

Certifications:

Heavy Equipment

Basic Life Support

Dental Radiologyx1

Infection Control

Dental Office Emergency

Monitoring Nitrous Oxide

Dental Radiology

NOMAD Training

Career Readiness Certification

OSHA 10

Flagger

Basic Carpentry

Highway Construction

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