Devona SOLSBERRY

MOBILE, AL 850-***-**** ad45hd@r.postjobfree.com

Summary of Qualifications

Experienced, NOC Specialist, 4 years, Tier I NOC Tech, 9 months, and new hire orientation, 2 years

Technically minded, understands and learn new systems and procedures quickly and in an organized manner

Active Listener, able to understand the problem described and knows when to ask clarifying questions

Strong Communication Skills, able to describe the solution to a computer problem in a way that a nontechnical person can understand

Trouble-shooter, able to quickly identify and resolve problems and escalate as needed

Analytical, able to evaluate network system performance to identify problem and determine the best course of action

Education

ITT Technical Institute – Carmel, IN 01/2011 – 06/2015

Bachelor of Science, Information Systems Security

Relevant Coursework

Managing Risk in Information Systems

Hacker Techniques, Tools and Incident Handling

Security Policies and Implementation Issues

System Forensics Investigation and Response

Project Management

Access Control, Authentication, and Public Key Infrastructure (PKI)

Employment History

Uniti Fiber, Mobile, AL 05/26/20 - Present

Tier 1 NOC Tech

Effectively monitored the network by using company tools (i.e. NetCool, SNMPc, and SalesForce.)

Troubleshoot and diagnose Ethernet and Internet circuits on Cisco and Ciena devices.

Assist customer service with telephone calls, Doctor-Exchange, and e-mail’s

Allied Universal/Formerly US Security Associates, Charleston, SC 02/26/18 – 05/21/20

Rover/Gate Officer/Shift Supervisor/Lt.

Input truck drivers name, company, truck number, and trailer number into the VVM before allowing access into the plant

Worked with Logistics processing trucks (i.e. G&P,

Perform security patrols of the Volvo plant

Permit authorized employees and contractors on the plant and monitor all incoming and outgoing activity

Investigate all fire alarms, serve as the first responder to incidents inside the plant, prepare and send reports, and contact boss as needed

Manage four officers on the day shift

Responsible for over billions of dollars’ worth of equipment at Volvo

Securitas Security Services, Charleston, SC 12/25/17 – 02/26/2018

Uniformed Security Flex Officer

Perform security patrols of the Salisbury plant

Manage access control at Honeywell Salisbury Plant

Support staffing requirements when officers go on vacation, request time off, call outs, sick, no-call-no-show, etc.

Devona Solsberry

MOBILE, AL 850-***-**** ad45hd@r.postjobfree.com

G4S, Seabrook Island, SC/Roper Saint Francis Hospital 05/2016 – 12/2017

Uniformed Security Officer Shift Supervisor

Perform security patrols of the Island

Permit authorized residents or contractors on Island and monitor all incoming and outgoing activity

Investigate all calls and incidents and prepare and send reports and contact security director and her boss as needed

Handle money from contractors entering Seabrook Island

Manage two officers on the night, day, and mid shift

Control access in and out of the Emergency Room

Protect staff and property worth over $1,000,000.00

At Home, Buford, GA 06/2014 – 02/2016

Customer Service Specialist

Performed Manager on Duty (MOD) functions. Responsible for over $100,000 of equipment, supplies, and merchandise

Hammered closing tasks which include timely openings, operational readiness, troubleshooting, team management, and building security

Trained, coached, counseled, and disciplined employees

Planned, delegated, monitored, and appraised tasks and job results ensuring they are performed in an efficient manner

Cox Communications, Atlanta, GA 05/2007 – 6/2011

Network Operation Center (NOC) Technical Specialist I

Monitored alarms for T1, DS3, and all other equipment and conditions of network components to prevent delay in the delivery of voice over internet protocol (VOIP), Telephony, Cable, etc. to customer subscribed services within a reasonable time frame

Effectively communicated with multiple levels to meet goals and standards: Relayed critical information to Systems Operation Centers (SOC) on LOV (loss of visibility), maintenance, and all critical issues that could affect the customers service

Created incident reports: Utilized computer operating systems to document occurrences and problems. Created trouble tickets using Remedy.

Assisted the police departments with redirecting calls in a hostage barricade situation

United States Army Reserve, Carrollton, GA 03/1996 – Present

Human Resource Sergeant

Committed to personnel training, development and adherence to guidelines

Enforce personnel compliance with federal and company safety regulations

Directed and coordinated association functions: community events, exhibits, and formal ceremonies

Prepared performance evaluations for review by the commander, processed pay related actions, and managed personnel

Devised custom action plans with Commander to help staff meet established objectives—an inventive scheme that built staff confidence and instilled a desire to excel and progress.

Devona Solsberry

MOBILE, AL 850-***-**** ad45hd@r.postjobfree.com

Notables

Certification, Equal Opportunity Leader, United States Army, January 2009

Coursework Completed, 58 hours, Accounting/General Education, Bauder College, 2008-2009

Additional Skill Set

Office Management

Staff Training, Development, and Management

New-Hire Orientation

Certification

SLED Certified

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