Pharmacy Technician Customer Service
Resume:
JADA
NEAL
****.********@*****.**
m
Snellville, GA 30039
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced retail and hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy and expand in experiences such as Compounded and IV Mixtures.
PROFESSIONAL SUMMARY
Northside Hospital Atlanta - Certified Pharmacy
Technician
Atlanta, GA • 06/2021 - Current
CVS Pharmacy - Pharmacy Technician
Suwanee, GA • 11/2019 - 06/2021
WORK HISTORY
Answered incoming phone calls and addressed questions from customers and healthcare providers.
•
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
•
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
•
Completed paperwork, entering prescription and
insurance or billing information into patient profiles.
•
Assisted in preparation, distribution, and storage of pharmaceuticals.
•
Counted, measured, and compounded medications
following standard procedures for Non-sterile
compounding in work setting
•
Answered incoming phone calls and addressed questions from customers and healthcare providers.
•
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
•
Counted and labeled prescriptions with correct item and quantity.
•
SKILLS
• Patient Profile Setup
Updating Medication
Histories
•
• Answering and Routing Calls
• Cash Register Operation
• Pharmaceuticals Mixing
• FDA Compliance
• Medication Documentation
Prescription Filling and
Labeling
•
• Prescription Pricing
• Dispensing Medications
• Pharmacist Assistance
Gwinnett Technical College
Lawrenceville, GA
No Degree: Pharmacy
Technician Continuing
Education Program
EDUCATION
CERTIFICATIONS
• CPhT - Certified Pharmacy
Technician
Licensed Georgia Pharmacy
Technician - Since 2019
•
Stocked, labeled and inventoried medication to keep accurate records.
•
Communicated with patients to collect information
about prescriptions and medical conditions or arrange consultations with pharmacists.
•
Performed wide range of pharmacy operations with
strong commitment to accuracy, efficiency and service quality.
•
Maintained proper drug storage procedures, registries, and records for controlled drugs.
•
Consulted with insurance company representatives to complete claims processing, resolve concerns and
reconcile payments.
•
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
•
Prepared bills for insurance companies and submitted required paperwork.
•
English
Native or Bilingual
Spanish
Elementary
American Sign Language
Elementary
LANGUAGES
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