System Administrator Information Security
Resume:
ERIC Heath
System Administrator
518-***-**** ************@*****.***
GROTON, NY 13073
CAREER OBJECTIVE
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
EXPERIENCE
System Administrator - Security
Tompkins Bank, Ithaca, New York
January 2023 - Present
● Implemented data encryption solutions to protect confidential information.
● Analyzed system logs and identified security incidents promptly.
● Maintained up-to-date knowledge of information security laws, standards, and technologies.
● Evaluated existing toolsets for network security management.
● Configured firewalls to ensure secure access for remote users.
● Developed training materials and conducted information security awareness sessions.
● Assisted in investigating suspected breaches and conducted regular audits of user accounts.
● Developed and implemented security policies, procedures, and protocols.
● Researched emerging cyber threats and provided technical support for security-related issues.
Technical Assistant IV
Cornell University, Ithaca, NY
September 2016 - December 2022
● Supported over 1100 user devices and led various projects.
● Gathered, organized, and distributed technical documentation.
● Performed maintenance and repair on computer equipment.
● Set up and configured desktop computers, peripherals, and accounts.
● Implemented system upgrades and troubleshooted hardware and software deployments.
● Provided technical guidance and support to team members.
● Liaised with clients and vendors to resolve technical issues. System/Network Administrator
Kitchen Theatre Company, Ithaca, NY
August 2015 - August 2022
● Administered LAN and WAN, configured networks, and resolved network issues.
● Installed, configured, and supported LAN, WAN, and Internet systems.
● Implemented network security measures and managed data backups.
● Monitored system performance and provided technical support. EDUCATION
Bachelor of Science in Computer Science
University of Phoenix, Tempe, AZ
January 2016
SKILLS
● Microsoft Office Proficiency
● Offboarding and Onboarding
● Hardware Provision Management
● Performance Analysis
● File System Administration
● EIGRP Routing
● Root Cause Analysis
● Packet Trace Analysis
● Layer-2/3 Protocols
● QoS/CoS Expertise
● IP Address Structure
● IT Best Practice Framework Expertise
● User Credential Management
● Strong Troubleshooting Skills
● Network Device Monitoring
● Firewall Technology Expertise
● IP Multicast Structure
● DNS Implementation
● Cisco Router and Switch Security
● Routing Protocol Expertise
● Virtual Private Networks
● OSPF Routing
● Excellent Communication
● Multitasking Abilities
● Written Communication
● Infrastructure Planning
● Technical Analysis
● Hardware Knowledge
● Servers Expertise
● Program Installations
● System Upgrades
● Effective Communication
● Experience with [Team Dynamix Ticketing System]
● Network Repairs And Maintenance
● Hardware And Software Monitoring
● Network Systems Installation
● Analysis And Critical Thinking
● Technical Support
● Project Management
● Process Optimization
CERTIFICATIONS
● Network+
● Security+
● A+
REFERENCES
References available upon request
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