C.J. Roland

Las Vegas, NV 702-***-**** ad45em@r.postjobfree.com

Summary

Highly motivated and results-driven Service Representative with a proven track record of exceeding customer expectations. Strong expertise in providing exceptional support and resolving technical issues. Committed to delivering outstanding service and achieving organizational goals.

Experience

Sales Representative

Harley Davidson, Las Vegas, NV 06/23 - Present

Consistently achieved and exceeded monthly sales targets, resulting in a 20% increase in revenue.

Developed and maintained strong relationships with clients, providing personalized service and ensuring customer satisfaction.

Conducted product demonstrations and test rides, effectively communicating the unique features and benefits of Harley Davidson motorcycles.

Collaborated with the marketing team to organize and participate in promotional events, resulting in increased brand awareness and customer engagement.

Utilized CRM software to track down customer interaction, manage leads, and generate sales reports.

Actively participated in ongoing product training and stayed up to date with industry trends and competitor analysis.

Service Representative

Aristocrat, Las Vegas, NV 02/04-4/20

Successfully resolved technical issues and provided exceptional customer support to ensure high levels of customer satisfaction.

Collaborated with cross-functional teams to troubleshoot and resolve complex problems, resulting in a 20% reduction in customer complaints.

Implemented effective communication strategies to educate customers on product features and functionalities, resulting in a 15% increase in customer retention.

Conducted comprehensive training sessions for new hires, enhancing their product knowledge and improving overall team performance.

Utilized CRM software to accurately document customer interactions and track service requests, ensuring efficient follow-up and resolution.

Education

Santa Maria High School

Graduated

Hancock College

General 1 year

Skills & abilities

Excellent problem-solving skills.

Strong attention to detail.

Exceptional interpersonal and communication skills, both written and verbal.

Proven ability to multi-task and prioritize tasks in a fast-paced environment.

Strong team player with the ability to collaborate effectively with cross-functional teams.

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