Customer Support Systems Engineer
Resume:
WILFRIED BAKO
SKILLS
• Cloud Infrastructure -AWS knowledge
• Languages - English,French
Version Control - Git, Atlassian Tools
(JIRA, Confluence, Bitbucket
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Communication tools - Skype, Zoom,
WebEx, Microsoft office, Google Meet,
Slack and Teams.
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• Security best practices
• Performance Optimization
• Python Programming
• Network Troubleshooting
• Customer Support
• Resource Monitoring
• Systems configuration
• Technical Documentation
• Database Administration
CERTIFICATIONS
AWS Certified Solution Architect
Associate
AWARDS
• Top graduating student
• Attended AWS webinars.
• Certificate Of English Language
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
WORK HISTORY
July 2019 - October 2020
Web Administrator Cotco, Douala, Cameroon
April 2021 - Current
Cloud Support Engineer KUBOTA, Gainesville, GA
Day-to-day management of platforms: Ensure that websites and platforms run smoothly, making sure that updates are carried out and that technical problems are resolved quickly.
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Technical Support: I respond to requests for technical assistance, for internal or external users resolving problems related to the use of web platforms.
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Interdepartmental collaboration: I work closely with the development, design and content teams to ensure the consistency and efficiency of the web platforms.
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Responsible for Operations, Configurations, Architect, Planning and Managing infrastructure both On premises and AWS cloud
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Enhanced system performance by implementing AWS CloudFormation templates for infrastructure automation.
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Optimized cloud resource usage through continuous monitoring and cost analysis.
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Troubleshot and resolved complex issues related to cloud services, minimizing disruptions to clients'' operations.
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Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
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EDUCATION
June 2023
Associate of Arts
Interactive College Of Technology, Gainesville, GA, United States Certificate Of English language
June 2020
Chemical And Process Engineering
Coastal University Institute, Cameroon, Cameroon
Higher technician certificate Bachelor
CONTACT
Duluth, GA 30096
**************@*****.***
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