Fort Wayne Customer Service

A. Ruben Olivas

**** ******** **., **** *****, IN 46825

*.*****.******@*****.*** Cell 260-***-****

Objective

My objective is to pursue a career in a reputable company. I would like to continuously grow into a better-rounded, versatile, IT professional. I intend to assist the company I am working to be the best in their industry.

Skills

●Helpdesk

●Customer Service

●Programming in various languages including Java, HTML, SQL, Visual Basic .NET

●In depth knowledge of Business Information Systems

●Independent and proficient

●Strong attention to detail

●Committed to quality and efficiency

●Committed to problem solving

●Customer relations experience

●Verbal and written communication skills

●Knowledge of Linux

●Server Maintenance

●Switch and router maintenance

●Control and troubleshoot switch ports

●Server Maintenance

Education

Ivy Tech, Fort Wayne, IN

Other - MIG Welding, August 2004

●MIG Welding I

●MIG Welding II

●Robotic Programming

Purdue University, Fort Wayne, IN

Other

LEAN manufacturing training certificate

Indiana Wesleyan University, Fort Wayne, IN

Graduated August 9th 2014 with Honors

Bachelor of Science - Computer Information Technology

●Information Systems & Project Mgmt.

●Lead programming projects and assigned according to skill set of team

●Combine software attributes created by team members to create applications

Visual Basic .Net Programming

●Java Programming

Computer Info Technology

Desktop Applications

Operating Systems Concepts

Intro to Programming Concepts

Database Concepts

Basic Web Design/Development

Hardware/Software Troubleshooting

Network Communications

Project Management/Integration-Capstone

Contemporary Marketing

Business Systems Analysis and Design

Managerial Relational Database Systems

Web Application Development

Networking Systems and Security

Freelance, Fort Wayne, IN August 2021 – Present

IT Generalist

●Enrolled in Python programming training

●Business and home networking

●Consultation

●Repair PCs/Laptops

●Repair Apple products such as iPads/iPhone

●Field support

●Screen replacement

●PC rebuilds

●Windows upgrades

●Update Scheduling

●Software installation

●Virus removal

●Data retrieval and restoration

●Remote IT support

●Office 365 support

●Mobile device support

Aunt Millie’s Bakery, Fort Wayne, IN May 2019 – August 2021

Systems Administrator

●Maintain and build servers, virtual and physical, including updates and drive replacements as well as installation

●Use SCCM to for updates and program deployment

●Maintain and deploy security software agents and control center administration.

●Create and update group policies (GPOs)

●Create and sync Active Directory accounts with Azure and Office 365

●Secure virus protection with MalwareBytes and Sophos

●Provide 24 hour support for users and other IT professionals

●Troubleshoot software and hardware issues for servers and end users

●Use Mobile Iron to maintain mobile devices

●Research and approve new equipment and software

●Oversee network, address, and fix outages regionally

●Oversee power outages and address them regionally

●Maintain servers in local and Co-local data center

●Maintain and execute automated backup scheduling

●Oversee update maintenance schedules for down time

●Test updates on virtual servers

●Provide escalated ticket support

●Monitor ticketing system and address Systems Administrator issues

●Create and update new images for servers and end user computers

●Create documents for computer builds and mobile device deploys

●Communicate with vendors for software and hardware issues and purchases

●Provide on-call support on rotating schedule

Allied Digital LLC, Fort Wayne, IN August 2017 – May 2019

Deskside Engineer

●Guided local campus in infrastructure changes for globalization

●Guided network upgrade including switches and wireless access points placement

●Coordinated migration from Verizon to AT&T for all campus users

●Coordinated switch from analog PBX phone system to VIOP phone system

●Back up servers and maintain backups using Backup Exec and Synology

●Server maintenance and monitoring

●Lead the training of new software for globalization

●Create and maintain Active Directory accounts

●Grant permissions within network and directories to users and groups

●Advise users of best use practices and implementation of policies

●Ticketing management and prioritization

●Build, supply, and support various campus’ with hardware needs across the U.S.

●PC, laptop, and iPhone builds and support

●Supply and deploy new hardware for new hires

●Trouble shoot software issues per user

Freelance October 2016 - August 2017

IT Generalist

●Business networking for new opportunities

●Consultation

●Repair PCs

●Repair Apple products such as iPads/iPhone

●Field support

●PC rebuilds

●Windows upgrades

●Software installation

●Virus removal

NESCO Rentals, Fort Wayne, IN June 2015 – October 2016

IT Helpdesk

●Brought main server room back up from power issue which shut down the company

●Managed all user issues single handedly while all other end user IT personnel were on travel

●Lead in the implementation of new companywide software deployment

●Create and maintain Active Directory accounts and accounts in various software systems

●Create and maintain Exchange accounts

●Grant permissions within network and directories to users and groups

●Advise users of best use practices and implementation of policies

●Server maintenance and monitoring

●Ticketing management and prioritization

●Update user access and narratives for Sarbanes–Oxley Act compliance

●Upgrade and test new software for corporate rollout

●Upgrade and test new hardware for corporate rollout

●Tablet, laptop, and iPhone builds and support

●Supply and deploy new hardware for new hires

Exelis Inc., Fort Wayne, IN May 2012 – February 2015

IT Helpdesk II/ Intern

●Assisted users in computer and device issues via Lync screen sharing, remote desktop, and phone communications

●Worked in several departmental teams to complete the regional migration of ITT Corporation to Exelis Inc; to complete the regional migration of Windows XP to Windows 7; to complete the coordination of separation between Exelis divisions to different locations; and to complete the closing of West Cook location of Exelis

●Troubleshoot and repair software issues

●Troubleshoot and repair networking issues

●Support end-users with general IT questions

●Build computers to suit end-user needs

●Upgrade and maintenance of end-user computers

●Comply to changing company computer policies

●Deploy and implement end-user computers

●Support end-users in new software implementation

●Support end-users in new computer implementation

Contact this candidate