Front Desk Customer Service
Resume:
Edoziuno
OBJECTIVE
Dynamic and results-oriented Manager/Supervisor with over lo years of
experience leading teams and driving operational excellence. Proven track record of success in optimizing processes, fostering team collaboration, and achieving organizational objectives. Skilled in strategic planning, performance management, and implementing innovative solutions to enhance productivity and efficiency. Adept at building strong relationships with stakeholders and providing effective leadership to inspire high levels of performance. Seeking an opportunity to leverage expertise and to contribute to the success of a forward-thinking organization. EXPERIENCE
KRISPY KREME DOUGHNUT & COFFEE, Lagos Nigeria
Brnnch Manager
JANUARY 2018 — JULY 2022
• Managed 4-5 stores/branches, overseeing sales, marketing, and operations.
• Recruited, trained, and disciplined employees, ensuring compliance with company protocols.
• Managed financials and reconciled tills at the end of shifts for multiple locations.
• Developed and implemented theft prevention protocols and mentored staff accordingly.
• Led projects and initiatives across stores, including promotions and merchandising strategies.
• Handled day-to-day administrative tasks, scheduling, and office operations.
• Supported recruitment, HR functions, and facilitated interdepartmental communication.
KELIN COURT HOTEL, Lagos Nigeria
Front Desk Supervisor
JANUARY 2015 - JANUARY 2016
• Oversee front desk operations, including check-in/out, customer service, and inquiries.
• Train and manage front desk personnel to ensure policy compliance.
• Resolve customer complaints promptly and professionally.
• Supervise staff, handling hiring, training, and performance.
• Manage daily operations and implement standard procedures for efficiency.
• Monitor occupancy, rates, and revenue targets.
• Collaborate with other departments to ensure seamless guest experiences and provide leadership support.
3501 29 Street
NE City Calgary AB T1Y5W4
**************@*****.***
SKILLS
Leadership, Communication,
Decision-making,
Problem-solving, Team building.
Conflict resolution, Time
management, Adaptability,
Strategic planning.
Performance management,
Financial management, Project
management, Data analysis.
Process improvement, Budgeting,
Negotiation, Training and
development
Quality assurance, Risk
management, Change
management
Proficiency in Microsoft Office
Suite (Word, Excel, PowerPoint,
Outlook)
Proficiency in collaboration and
communication tools (e.g., Slack,
Microsoft Teams)
Social media proficiency for
business purposes
Customer service experience,
Project management expertise
and Task and office management.
AWARDS
KRISPY KREME
Best Staff — 201
KRISPY KREME
Best Team Leader - 2020
KRISPY KREME
Best Proactive Manger - 2022
NIGERIA RAILWAY COOPERATION, Lagos Nigeria
Administrative Clerk
LAN UARY 201 0 - LAN UARY 2014
• Performed data entry tasks, including inputting, updating, and maintaining accurate records in databases and spreadsheets.
• Managed incoming and outgoing correspondence, including mail, emails, and phone calls, and directed inquiry
• Organized and maintained filing systems, both physical and electronic, to ensure easy access to documents and records.
• Prepared and distributed documents, reports, and presentations as requested by management.
• Supported HR functions, such as processing paperwork, maintaining employee records, and assisting with onboarding procedures.
• Provided general administrative support, including photocopying, faxing, and scanning documents.
MUNCHIES FAST FOOD
686, Idowu Taylor Street, Eti-Osa, Lagos, Nigeria
Position – Cashier
Date 2006 - 2009
DUTIES:
Processing and receiving payments
Issuing receipts to customers as they leave with their purchases.
Handle additional items necessary, such as coupons, while providing an excellent customer service experience
Cash till reconciliation
EDUCATION
Chartered institute of Administration (CIA), Nigeria Diploma in Business management
LAN UARY2006 - LAN UARY 2009
Yaba College of'technology, ND, Nigeria
Diploma in Business Administration
JANUARY 2010 - JANUARY 2013
CERTIFICATION
Linsa Computer School, Nigeria
Diploma in Desktop PiiblİShíng
JANUARY 2004 - JANUARY 2005
Culinary Art School ( CMK ), Nigeria
Diploma in Culinary Arts
FEBRUARY 2022 - JULY 2022
Contact this candidate