Shakirah Gray

**** ****** ****** **

Greensboro, NC 27405

ad458k@r.postjobfree.com

336-***-****

SUMMARY

Entry-level IT professional with the ability to troubleshoot and perform various installations for VPN, LAN, and WAN networks. Knowledge of Windows 7, 8 & 10, Active Directory, and other Operating Systems. Strong team member who can also work independently with effective communication skills.

EDUCATION

Kaplan University

Associate Degree: Information Technology

Graduated: May 2015

My Computer Career

Information Technology System Administrator

Graduated: November 2018

Certifications Earned: ITSA Certification, MTA Security Fundamentals, and Linux Essentials

SKILLS & TRAINING

●Strong knowledge and understanding of PC hardware and Operating Systems

●Windows 10, Office 365, Imaging computers

●OSI Model, TCP/IP, Ethernet, LAN, WAN,

●Internetworking and Basic Telecommunications Technologies

●Implementation of simple network design

●Hands-on skills in router and switch configurations

●Hands-on skills in installing, maintaining, and managing desktop

Client and server operating systems (e.g., Microsoft and Linux)

WORK HISTORY

HCL America, C3i Solutions (contract)

Virtual Office, NC. April 2021 - Current

●VOIP phone system

●Provided technical support to users by researching and answering questions.

●Answered phone calls with regards to specific issues on customer accounts. Creating tickets with the Service NOW ticketing system.

●Working on multiple servers to help troubleshoot customer problems with issues on Office 365, Active Directory and printer issues.

Radial, Helpdesk Specialist (contract)

Martinsville, VA. Nov 2020- April 2021

●Provided technical support to users by researching and answering questions.

●Answered phone calls with regards to specific issues on customer accounts. Creating tickets with Service NOW ticketing system.

●Working on multiple servers to help troubleshoot customer problems with issues on Office 365, Active Directory and printer issues.

LabCorp, Technical Support Specialist,

Burlington, NC July 2020- Nov 2020

●Read over forms and check for patient information, and locations to go find specimens for each patient.

●Pull specimen from different locations to be sent off and ran for test.

●Release, label, and checkout each specimen pulled to let departments know what was being sent for each test.

TD Arx, ATM/NOC Analyst,

Winston Salem, NC. Sept 2019- Dec 2019

●Monitor Remedy tickets for server/ router issues and alerts.

●Answered phone calls with regards to specific issues on ATM machines.

●ATM/NOC analysts troubleshoot IP networks and network hardware. This includes troubleshooting individual computers and laptops connected to the network. NOC analysts monitor network security, isolate potential security vulnerabilities, and remedy security issues that could compromise the network

HCL Technologies Inc., Helpdesk Analyst, Cary, NC April 2019- Sept 2019

●Provided technical support to users by researching and answering questions.

●Answered phone calls with regards to specific issues on customer accounts. Creating tickets with Service NOW ticketing system.

●Working on multiple servers to help troubleshoot customer problems with issues on Office 365, Active Directory and printer issues.

Walmart Distribution Center, Loader, Mebane, NC June 2015- Feb 2019

●Operate power equipment used to load trailers according to each trailer map.

●Maintain a clean work area and scan pallets on each truck and lift 50 lbs. or more to combine pallets.

●Perform assigned tasks accurately and within a timely matter.

Conduit Global, Tech Support Representative, Whitsett, NC November 2015-May 2016

●Provided technical support to users by researching and answering questions.

●Answered phone calls with regards to specific issues on customer accounts and cell phone.

●Troubleshoot customer problems and maintained workstation and LAN performance.

IT Xpress, Internship, Mebane, NC December 2014-February 2015

●Identified and corrected root causes to provide long-term resolution for customers.

●Installed, diagnosed, repaired, maintained, and upgraded all hardware and equipment while ensuring optimal workstations performance.

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