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Service Supervisor Quality Control

Location:
Houston, TX
Posted:
April 21, 2024

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Resume:

Bryan Clinton

**** ***** ******, *******, ** **074

832-***-****

ad4577@r.postjobfree.com

www.linkedin.com/in/bryan-clinton-0bba8495/

Profile Summary

Problem-solving, organized, team-leading Service Supervisor with over fifteen years of management experience, and more than twenty-five years of mechanical expertise specializing in the automotive industry. I’ve had the pleasure of working for companies like Honda, Acura, Frasier, and Vroom, and on D.O.D contracts with Kellogg, Brown, and Root (KBR) and Man Tech, managing teams of up to thirty employees. In addition to developing work plans, and project budgets, managing vendor relationships, and producing complex timelines, I find the most fulfillment in building trustworthy and long-term relationships with my cross-functional team, vendors, and leadership. I aim to lead with empathy, work with intention, and contribute as a change agent within a company with the hopes of achieving business goals and objectives.

Skills

●Core Competencies: Managerial Leadership, Cross-functional Communication, Task/Job Scoping, Budget Management, Contract Negotiation, Timeline Development, Partnership/Vendor Management, Team Management, Risk Management.

●Knowledge of HAZMAT, OSHA regulations and standards.

●Technical Proficiencies: Sales Force, Vendor Lanes, Slack, Google Docs, Google Sheets, Google Meets, Microsoft Office Suite, Microsoft Teams, ADP, ERP software usage

●Lean Manufacturing

●5S

Experience

AUTOMOTIVE SERVICE TECH SUPERVISOR

VROOM – STAFFORD, TX

FEBRUARY 2021 – PRESENT

●Provided cross-departmental management and supervision for Automotive Services, Quality Control, and State Inspections.

●Monitored budget throughout the project lifecycle to ensure that the project stays on schedule and within budget.

●Managed inside and outside vendor relationships to ensure parts inventory was correct and on time.

●Used KPIs and matrix to track production times and training.

FIELD SERVICE MANAGER

NEW FLIER – HOUSTON, TX

Metro Bus Manufacturer

NOVEMBER 2019 – MARCH 2020

●Provided on-site technical support and performed customer support tasks.

●Delivered, installed, repaired, maintained, and tested equipment.

●Resolved operational issues in the field identifying any issues and performing troubleshooting procedures.

●Managed work progress and ensured adherence to schedules.

●Tracked and documented work progress and wrote service reports.

Production Supervisor

FRAZER LTD, HOUSTON, TX

Ambulance Manufacturer

JUNE 2013 – OCTOBER 2020

●Provided cross-departmental management and supervision for the Truck Shop, Mount Shop, paint shop, Striping, and Lettering.

●PROMOTED A SAFE WORK ENVIRONMENT USING BEST PRACTICES AND HOUSEKEEPING.

●WORKED WITH INSIDE AND OUTSIDE VENDORS TO ENSURE PARTS INVENTORY WAS CORRECT AND ON TIME.

●PROVIDED DEVELOPMENT AND LEADERSHIP TO PROMOTE EMPLOYEE GROWTH WITHIN THE COMPANY.

●USED KPIS TO TRACK GOALS AND TRAINING

●USED ERP PROGRAMS TO TRACK PRODUCTION.

Heavy Wheel Technician

Mantech, Afghanistan

December 2010 - April 2012

●REPAIRED BATTLE-DAMAGED MRAP VEHICLES SUCH AS RG33, MAX PRO PLUS, MATV, BUFFALOS, COUGARS, CAYMAN, AND HET VEHICLES BY DISMANTLING THEM TO TROUBLESHOOT AND DIAGNOSE THE CORRECT COURSE OF ACTION FOR REPAIR.

●REPLACED ENGINES, TRANSMISSIONS, TRANSFER CASES, FRONT AND REAR DIFFERENTIALS, CABS, FRAMES, WIRING HARNESSES, ARMOR, RPG NETS, RHINOS AND FIRE SUPPRESSION SYSTEMS.

●TROUBLESHOT AND REPAIRED ELECTRICAL SYSTEM FAULTS.

●REMOVED AND REPLACED ARMOR AND BALLISTIC GLASS.

●REPLACED, REPAIRED, AND SERVICED AIR CONDITIONING SYSTEMS AND ENGINE COOLING SYSTEMS.

●PERFORM QUALITY INSPECTION TO ENSURE ALL REPAIRS MEET TECHNICAL MANUAL REQUIREMENTS AND STANDARDS.

Field Maintenance Forman

KBR, Iraq

February 2008 - December 2010

●Provided cross-departmental management and supervision to thirty mechanics, inspectors and supply employees.

●Administered technical manual training to all maintenance mechanics ensuring quality, cost-effective end-product.

●Briefed employees on quality control plans dealing with equipment maintenance and ensured quality policy was followed.

●Set the priority of work orders ensuring mission effectiveness.

●Instructed Daily Safety Training ensuring awareness of all potential hazards to create a virtual accident-free environment.

Service Technician/ Team Leader

Priority Acura,

Virginia.

August 2001 to 2008

● Overhauled and replaced engines in luxury vehicles paying very close attention to details

●Ensured all devices and equipment met current safety standards.

●Utilized diagnostics test equipment to troubleshoot and resolve mechanical and electrical problems

●Established and followed schedules for maintaining equipment.

●Inspected vehicles for state safety faults

●Kept automotive and service equipment in top working condition.

●Pressure-tested systems for leaks checked the thermostat, heater operation belts, and fluids

●Changed oil, oil filters, and air filters.

●Checked and repaired hydraulic brake systems

●HVAC system diagnostics and repair

●Performed a final quality inspection before returning the vehicle to the customer

Education

TALLWOOD HIGH SCHOOL

VIRGINIA BEACH, VA

1992 - 1996

Honda Certifications - Completed 2002-2008

Honda Training Center Richmond, Va

MRAP Certification

Red River Army Depot, Texas- 240 hours

MaxxPro Plus Train the Trainer - 40 hours

Red River Army Depot, Texas

RG-33 Plus L training - 40 hours

Red River Army Depot, Texas

EPA 609 Certification



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