HARPREET KAUR

***B Hespeler Rd, Cambridge, ON, N*R3H5

519-***-****

ad455v@r.postjobfree.com

Objective: Customer Service Representative

Highlights of Qualifications

* ***** ** **** ********** in a customer service-focused environment

Strategic, adaptable, and accurate internationally educated graduate with a Bachelor of Science.

Strong awareness of customer service standards, data entry, quality control, Training and Product development

Excellent interpersonal skills in supporting customer inquiries

Self-oriented, positive, responsible, and goal-oriented person.

Team player with good communication skills: Verbal, written, interpersonal, presentations, and rapport building.

Great customer service and office administration skills.

Order Picker Forklift license

Proficient using MS Office Suite and available to work flexible shifts

Employment History

Teacher / Administrative Assistant, GTB Institute, India Sep 2019 – Aug 2023

Greeted parents and students to provide a welcoming environment.

Resolved complaints amicably, to maximize retention.

Planning, and evaluating daily operations, managing staff and assigning duties, administrative assistance, customer service relations, sales and merchandising, etc.

Applied numerical data analysis in everyday operations in the Institute.

Handled scheduling, record-keeping, and reporting.

Hired, trained, and advise staff.

Managed budgets & logistics

Organized meetings and events

Packager, Leoford Pharmaceutical Company, India August 2018 – May 2019

Knowledge of spot-check and safety procedures

Education & Training

Order Picker Forklift, Amaze Forklift, Mississauga, ON March 2024

Bachelor of Science, GTB Institute of Science & Education, India May 2015 – June 2018

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