Customer Service Shift Manager

JOHN SYKES

769-***-**** *************@*****.***

OBJECTIVE

To land a job which showcase my skills and assets in an organization that offers a stimulating learning environment for developing and putting into practice new ideas for the company’s development. Highly professional with exceptional problem solving and decision-making skills.

EXPERIENCE

Shift Manager

Capstone Logistics LLC Canton, MS September 2023-March 2024

Ensured warehousing operations adhered to company policies.

Fostered positive relationships with staff, customers, and vendors.

Led training initiatives for customer service excellence and KPI comprehension.

Managed daily operations, including inventory monitoring and shift scheduling.

Addressed customer complaints and service issues promptly.

Analyzed KPI to identify improvement opportunities.

Maintained safety standards and workplace organization.

Reported behavioral issues and customer complaints to upper management, ensuring swift resolution.

Managed documentation of receipts, employee hours, and inventory movement for operational accuracy.

Enforced company policies to maintain high standards of employee performance.

Oversaw scheduling, approved time off requests, and ensured shift coverage.

Maintained meticulous records of attendance and working hours for payroll accuracy.

Innovated operational processes to enhance competitiveness and sustainability.

Utilized standard formulas to calculate labor and equipment requirements, optimizing resource allocation.

Supervisor-Operations

Vantec Hitachi Canton, MS June 2017- September 2023

Conducted performance reviews, providing feedback and guidance to enhance team capabilities.

Trained staff on operational procedures, ensuring adherence to best practices.

Kept meticulous records to track team progress and performance metrics.

Monitored productivity, identifying opportunities for improvement and resource optimization.

Addressed customer complaints swiftly, upholding high satisfaction standards.

Analyzed operational data to discern customer trends and demand patterns.

Spearheaded process improvements to cut costs and elevate service quality.

Implemented cutting edge technologies to automate tasks and streamline workflows.

Partnered with senior management to drive strategic operational initiatives.

Forklift Operator- Team Lead June 2014-June 2017

Excel/ DHL Canton, MS

Oversaw the work activities of other forklift operators.

Unload and load goods from vehicles.

Checked the loads to ensure it is secure.

Load and unload using forklift.

REFERENCES

Tertanta Goodloe

Manager- Contact:601-***-****

Andrae Jones

Manager- Contact: 601-***-****

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