A career in a dynamic organization which offers opportunity for

professional and personal growth. I look forward to excel in an organization which opens door for innovation and future progress. Work History

2023-04-

28-Till to-

date

WING HEAD- CASH MANAGEMENT

OPERATIONS

NBP BANK- Cash Management Division

Main duties

Extend Support to Divisional Head PS & CM OPS

on ongoing projects for digitalization &

automation of process within PSG.

Ensure smooth operational activities of cash

management mandate customers.

Ensure to follow SOP & Policies for operational

activities.

Ensure Collection/Payment transactions are (1)

processed, (2) reconciled, (3) funded, (4)

monitored & (5) reviewed with highest accuracy

& within prescribed TAT.

Ensuring to provide full support to CMD customers

/ NBP Branches for their day to day queries,

support & training related to various CMD

businesses through dedicated team members.

Responsible for highlighting needs of system

developments, abnormalities, rectifications &

automations & escalating the same with relevant

teams. Besides performing systems UATs etc along

with implementation of newly developed systems

& procedures.

Providing support in devising system & procedural documents i.e. manuals, agreements, circulars,

SLAs etc. Keeping continuous liaison with other

teams & providing required feedback on new

customers & businesses.

Ensure correct MIS reporting to customer on

daily/Monthly.

Performing BCP exercises & preparing required

documentation as advised time to time by the

Contact

Address

A-187, BLOCK "S" NORTH

NAZIMABAD, KARACHI,

74700

Phone

+92-322*******/

+92-343*******(Whatsapp)

E-mail

ad4547@r.postjobfree.com

m

Skills

1, Ability to develop &

Implement Web based

system for Collections /

Payments of Cash

Management products

2, Team Management

3, Customer Services &

Relationship Handling

4, Team Building

5, Motivational Speaking,

6, MIS

7, System Development

8, Solution Delivery & Query

Handling

9, Channel Development

SYED KHAWAJA TAHIR

BANKER

2015-08 –

2023-04-26

senior management. Preparing & guiding team

members for any BCP situations.

Ensure the team members convey a professional,

knowledge & confident demeanor over the

phone.

Monitor & resolve all issues of internal and external customers and provide support to resolve same.

Troubleshoot on customer sign in process and

resolve all issues and prepare updates.

Train team members to assist customer to

understand all benefits of products and services

of cash management.

Train team members and update staff over new

procedure.

SENIOR MANAGER

MCB BANK- Client Services & Implementation,

Transaction Banking, Cash Management Division

Main duties.

Handling a portfolio of more than “200+

Corporate” Collections, Payments & RDA

clients.

Attend joint calls, meetings with sales team to

support business and new connections.

Cross Sell new products over phone.

Managing all products offered by Transaction

Banking Division to its customers.

To implement collections and payments

mandates in the system as well as rolling it out

across network and providing solutions to

customers in close co-ordination with branches

and customers.

Understand new Products requirement from

Clients/from market trend, co-ordinate with IT

and Vendor teams to develop end to end

process and Implement.

Implementation of new products for existing

and new clients.

Check customer volumes and updating

marketing & management with trends for each

customer.

Working with the management on planning

new strategies to increase business leverage

through increased sales volume and new

product implementation for customer retention

& satisfaction.

Resolve client problems quickly and/or refer to

colleagues as appropriate.

Demonstrate the benefits and encourage

clients to use alternate ways to bank such as

Bank Machines, Telephone Banking, Mobile and

Online Banking.

Writing and assisting in designing SOP of the

project / product.

Ensure smooth implementation of new

relationship and enhancements in existing

relationships.

Participated actively in complete

implementation of Transaction Banking- Cash

Management Division system for customer &

branches (SSO).

Periodically monitor interaction of CSRs with

customer to ensure quality control.

Give direction and make recommendations as

necessary.

Complete annual performance evaluation and

work with employees to determine employee

goals.

Supervise monthly invoicing activities and

perform additional duties as required.

2011-01 -

2015-07

MANAGER

MCB BANK-Operations Unit, Transaction Banking, Cash Management Division

Main Duties.

Monitoring day to day operation activities of TBD businesses especially Corporate Payments,

Collections & Dividends and to ensure that all

transactions happen according to laid down

procedures.

Monitoring day to day operation activities of Home remittance & RDA.

Supervise day to day operations & overall funding process of Right Share,IPO,.

To capture customer complaints both verbal and

written.

Monitoring customer accounts.

Ensures that all activities are within the rules and regulations of the banks, takes initiative while

ensuring the best interest of the organization.

Responsible for recruiting staff, interviewing.

Train, & help team members to ensure that the

assigned objectives are being achieved in defined

timelines.

Implementing policies that build trust between the bank and its customers.

Motivating and leading the bank staff.

Testing & implementing automations of TBD systems. 2006-01 -

2010-12

OFFICER

MCB BANK-Operations Unit, Transaction Banking, Cash Management Division

Adhere to efficiency standards of processing,

monitoring and supervision of transactions, with zero errors & within the desire turnaround time to

achieve work efficiency.

Balancing of daily collection figures & arranging customer funding accordingly to pre-agreed

manner to streamline work with priority.

Resolution of all queries forwarded from customers and branches in minimum time to achieve high

customer satisfaction.

Maintaining desired system/application to Keep it ready for processing transactions of all existing & newly joined customers.

Providing support, motivation & guidance to

processors working in teams and retrieving daily

updates/reports for efficiency and high

productivity.

2004-07 -

2005-12

OFFICER

MCB BANK-Client Services & Implementation,

Transaction Banking, Cash Management Division

Provision of customized and comprehensive support for Cash Management products to clients.

Resolution of customer's queries and provision of solutions to issues, simultaneously.

Provision of customized MIS reports to customers for different tenors.

Played an integral role in coordinating with All MCB branches (1000+) network regarding daily

collections/disbursements issues and managed day

to day operational issues which required strict

control and extensive monitoring while setting and delivering on high quality standards.

Handled major clients i.e.

Unilever, Shell Pak Ltd, Chevron (Caltex), Philips Pak Ltd, KESC, SSGC, Attock Cement, Engro Foods, PTC,

Pak Suzuki etc.

Coordinated with MCB's Branch Network, which has been designated for Cash Management products.

Inducting new branches on the network and

educating them on commencing the necessary

services of Cash Management products at the

branch for each client.

Education

2000-01 -

2002

Bachelors in Computer Science

Petroman Institute of Management & Science,

Khairpur

2001-01 -

2002

Bachelors in Commerce

University of Karachi

Accomplishments

Employee of The Month Year 2016

Employee of The Month Year 2015

Employee Of The Month Year 2013

MCB Service Team of the Year 2011

MCB Service Team of the Year 2009

MCB Spot awards Year 2008

Implement MCB new collection system SSO (Single

Sign On ) 1200 + branches in best TAT in OCT 2012. Training Attended

AML/CFT/CPF e-Learning Certification Program-2023

Operational Risk Management Awareness Course-2023

GREEN BANKING-2023

Leader ship Excellence -2020

Team Building Techniques for Successful

Negotiations -2017

Anti-Money Laundering / Combating Financing

Terrorism / KYC/CDD-2013

Management Innovation Program – Facilitated by

Fredrick Haren (Maintain & Boost your market share, growth and profit margin through Creativity &

Innovation in a rapid developing world ) - 2012

Leadership Skills - 2011

General Banking Laws and Application -2010

Business Communication- 2009

How Do Effective Managers Organize Themselves -

2008

Personal Details

Date of Birth 09TH NOV 1980

Religion Islam

Nationality Pakistani

Marital Status Married

NIC 42101-1628204-9

.

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