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Virtual Assistant Customer Service

Location:
Kaligayahan, Philippines
Salary:
60000
Posted:
April 21, 2024

Contact this candidate

Resume:

Wyatt Axel Orsal

Summary

Your contents is critical for your

engagement and presence, and for a

business owner this is not something you

should focus on. This is where I come in. If

you need help in creating blog posts, social

media posts, newsletter, sales pages, ad or

any copy, you can contact me.

I will increase your online visibility through

consistent blog and social media posts;

write and produce your digital newsletter;

repurpose content, and optimize your

website content. I will make you look

brilliant. I have a passion for writing amazing

content that will get you noticed. See my

work samples.

Personal Data

12/09/1994 - 29 years

Purok 6, Guriban, Deran - Quirino, Isabela,

Philippines

096********

+639*********

ad453u@r.postjobfree.com

live:.cid.4d71ec0e68cf8af3

Work Experience

August 2022

Currently

Freelance

Accounting - Audit

GHOST WRITER

Freelance

• Writing Editing Proofreading

- Ghost Writer for SEO Blog articles

- Write from Content Briefs provided by SEO Specialist

- Drive engagement and traffic for websites through long and short tail keywords

- Initiate Call to Action to increase customer contact and conversion July 2021

February 2024

Confidential

Marketing - Advertising

EMAIL NEWSLETTER CONTENT WRITER

Employee

• Writing Research Editing

RESPONSIBILITIES:

Deliver email marketing newsletter serving as a renewable engagement hub for B2B niche and special campaigns. Topics covered include:

- Storage Hardware Systems

- Marketing Automation Solutions

- Endpoint Protection

- Big Data

- Internet of Things

- Augmented Reality and Virtual Reality

- Cloud Computing Resources (SaaS, IaaS, and PaaS)

- Field Service Management

- Life Science

- Telecoms Industry

- Unified Communications

- Prisons, Jails and Correctional Facilities

- Disaster Recovery

- DDoS

Additional Responsibilities

- Quality Assurance of Weekly Outputs

- Collect downloadable assets such as Case Studies, White Papers, and eBooks for a content resource hub for other writers

- Write Special Campaigns for Lead Generations

January 2022

July 2022

Freelance

Sport - Leisure Time - Recreation

SCRIPTWRITER

Freelance

• Writing Editing Proofreading

- Adapt outlines of writers into a script for an interactive Chinese application. January 2019

August 2021

Concentrix Services Corp

Customer Service

ESCALATION SPECIALIST TIER 2 SUPPOR

Employee

• Customer Service Representatives Tier 2

Web & Media

live:.cid.4d71ec0e68cf8af3

+639*********

Skills

Writing Research Editing-

Proofreading Customer Service

Representatives Tier 2 Complaint

Management Customer Service Email

References

No references entered.

- Diagnose and resolve software faults through multiple support channels. Email, Chats and Phones.

- Continuous contact with the user or member via email, if their issue needs follow up. - - - May also need to recontact them via phone to resolve the issue faster.

- Employing support for Tier 1 agents

- Responsible for communicating and filing bugs to Tier 3’s and Engineers via bug in resolving the user’s technical issues.

March 2020

June 2021

Kathlin Virtual Assistant

Marketing - Advertising

SEO ARTICLE WRITER

Freelance

• Writing Editing Proofreading

Ghost Writer

List of Blogs Written

- Top Ten essential Skills of an SEO

- Linkedin Job Finding Hacks: Ways to boost your LinkedIn profile to get views from recruiters!

- Pros and Cons of being an online freelancer

- Why SEO is a great investment for your business?

- Why do you need to hire a Virtual Assistant for your business?

- Survival Guide on how to handle stress while working from home

- 5 working tips on working with a Virtual Assistant for a successful business

- 6 reasons why it is best to hire Filipino Virtual assistant

- 6 Cheap SEO Tools for Freelancers and Startup Agencies Other Contents written as a Guest Poster under Kathlin Virtual assistant. For Kuripot Pinay:

- 6 ways to start on how to make money online during the pandemic May 2016

December 2018

Telstra International Philippines Incorporated

Customer Service

COMPLAINTS RESOLUTIONS COORDINATOR

Employee

• Complaint Management Customer Service

- Provide clear inbound communication through telephone for billing inquiries, product information, and general inquiries

- Handle escalated calls that ranges from complaints, and other difficult and complex issues

January 2015

May 2016

Teleperformance

Customer Service

CUSTOMER SERVICE REPRESENTATIVE

Employee

• Customer Service

Provide clear inbound communication through telephone for billing inquiries, product information, and general inquiries

December 2011

February 2013

Sutherland Global Services

Accounting - Audit

CUSTOMER SERVICE REPRESENTATIVE

Employee

• Customer Service Email

- Provide email support for an eCommerce platform

Advanced Studies

February 2011 College Undergraduate

In University of Perpetual Help System - DALTA

City Of Las Piñas, National Capital Region, Philippines Professional Technician

INCOMPLETE

Years taken: 2.5

Basic Studies

February 2007

February 2011

High School

In Bernardo College

City Of Las Piñas, National Capital Region, Philippines COMPLETE

Courses / Certifications

No courses or certifications have been entered.

Languages

English

SPOKEN

Native

READ

Native

WRITTEN

Native

Work preferences

Content Writer

FAVORITE WORKDAY Complete

MINIMUM NOMINAL SALARY 45.000

WISHED NOMINAL SALARY 45.000

FAVORITE CONTRACT Undefined

FAVORITE HIERARCHICAL LEVEL Employee

AVAILABLE TO RELOCATE No

AVAILABLE TO TRAVEL No



Contact this candidate