Brittany Courtney

Covington, KY *****

270-***-****

ad4505@r.postjobfree.com

Professional Summary

Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Skills

Guest Communication

Team Goals

Time Management

Constructive Feedback

Till Counting

Safety Protocols

Special Assignments

Safety Awareness

Staff Training

Heavy Lifting

Customer Relationships

Product and Service Sales

Register Operations

Cash Management

Safety Methods

Pallet Jack Operation

Cleaning

Credit and Cash Transactions

Food Sales and Promotion

Training

Leadership

Team Management

Issue Resolution

POS Inventory System Operation

Customer Needs Assessments

Goals and Performance

Conflict Mediation

New Hire Training

Stocking and Replenishing

Refunds and Exchanges

Customer Interaction

Health Code Compliance

Price Verifications

Team Meetings

Work History

February 2023 - Current

Kroger - Neeport

Cashier

Addressed customer needs and made product recommendations to increase sales.

Performed cash, card and check transactions to complete customer purchases.

Maintained current knowledge of store promotions and highlighted sales to customers.

Responded promptly to requests for assistance, spills and customer inquiries.

August 2019 - December 2022

Wayfair - Hebron

Training Ambassador

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Coordinated with department leaders to identify training needs and develop targeted solutions.

Compiled training handbook and related course materials.

Produced training manuals, presentations and resources for enhanced learning.

September 2016 - April 2017

Frisch's Big Boy - Covington, KY

Hostess

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Completed daily side work and opening and closing duties without fail.

Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

May 2013

Ludlow High School Ludlow, KY

High School Diploma

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