Customer Service, pick, pack, training ambassador, receiver, unload
Resume:
Brittany Courtney
Covington, KY *****
*****************@*****.***
Professional Summary
Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
Guest Communication
Team Goals
Time Management
Constructive Feedback
Till Counting
Safety Protocols
Special Assignments
Safety Awareness
Staff Training
Heavy Lifting
Customer Relationships
Product and Service Sales
Register Operations
Cash Management
Safety Methods
Pallet Jack Operation
Cleaning
Credit and Cash Transactions
Food Sales and Promotion
Training
Leadership
Team Management
Issue Resolution
POS Inventory System Operation
Customer Needs Assessments
Goals and Performance
Conflict Mediation
New Hire Training
Stocking and Replenishing
Refunds and Exchanges
Customer Interaction
Health Code Compliance
Price Verifications
Team Meetings
Work History
February 2023 - Current
Kroger - Neeport
Cashier
Addressed customer needs and made product recommendations to increase sales.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.
August 2019 - December 2022
Wayfair - Hebron
Training Ambassador
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Coordinated with department leaders to identify training needs and develop targeted solutions.
Compiled training handbook and related course materials.
Produced training manuals, presentations and resources for enhanced learning.
September 2016 - April 2017
Frisch's Big Boy - Covington, KY
Hostess
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
May 2013
Ludlow High School Ludlow, KY
High School Diploma
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