Kari Fazio

Skills

• **+ years of customer service

• Manages time well and works well individually and on a team

• Retail, cashier and management background

• Data entry experience

Work Experience

Mercer, Urbandale, IA

August 2020 – Present

Benefits Counselor

• Provide excellent customer service over the phone, meeting Mercer customer service standards

• Assist employees with signing up for health and insurance benefits

• Provide access to Mercer marketplace website

• Answer questions regarding signing in and accessing benefit information

Git N Go, Des Moines, IA

July 2016 – April 2020

• Provided customers with exceptional customer service

• Ran cash register

• Maintained store cleanliness

UnityPoint, Des Moines, IA

January 2014 – June 2016

Patient Service Representative

• Assisted patients with scheduling future appointments,

• Took calls and messages for cardiologist, nurses and CMA’s

• Called patients to set up annual appointments

• Assisted patients with any questions or concerns they had regarding health-related issues

Education

DMACC

2013

Associate Degree, Medical Office Specialist

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