Jacqueline B. McCaskill

Chicago, IL ***** 773-***-**** ad44xp@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

•Active Listening

•Report Transcription

•Account Management

•Microsoft PowerPoint

•Staff Training

•Customer Relations

•Microsoft Word

•Problem-Solving Ability

•Office Equipment Proficiency

•Conflict Resolution

•Customer Service

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 08/1996 to 07/2023

Exela Technologies Solutions Chicago, IL

•Maintained monthly, weekly and daily reports of transaction.

•Monitored stock of office supplies to report shortages to management.

•Reviewed files and records to obtain information to respond to customer and client requests.

•Completed troubleshooting and diagnostics on company resources.

•Investigated system issues and implemented resolutions to reduce downtime.

•Immediately brought critical issues to customer service manager for resolution.

•Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

•Handled customer inquiries and suggestions courteously and professionally.

•Met customer call guidelines for service levels, handle time and productivity.

•Delivered prompt service to prioritize customer needs.

•Exhibited high energy and professionalism when dealing with clients and staff.

•Sought ways to improve processes and services provided.

•Trained staff on operating procedures and company services.

EDUCATION

Bachelor of Arts English

Alcorn State University, Lorman, MS

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