Randall West
Hendersonville, NC ***** +1-412-***-**** ad44uv@r.postjobfree.com
PROFESSIONAL SUMMARY
Accomplished, adaptable leader with polished communication skills, and significant experience, training, and education in government and healthcare sectors. Trained in construction consulting focused on legal document administration, communication, risk, compliance and conducting meetings with vendors to ensure timelines are met and projects remain under budget. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
SKILLS
Communication
Microsoft Office
Manage project execution to ensure adherence to budget, schedule, and scope
Monitor or track project milestones and deliverables
Confer with project personnel to identify and resolve problems
Develop and manage work breakdown
Customer-Oriented
WORK HISTORY
DELIVERY DRIVER 11/2021 to CURRENT
Doordash
Rated Top Driver for consistent on time deliveries and professionalism while receiving orders and delivery to customers
Deliver to customers with disabilities and the inability to pick up orders due to other circumstances
Shop at grocery stores and similar businesses for customers who are working or are unable to shop for themselves
Established strong relationships with employees, customers and the local community by being friendly and respectful.
PROGRAM DIRECTOR 03/2021 to 07/2021
Crossroads Treatment Center
Responsible for clinic staff of eighteen to include one doctor and ten drug counselors
Oversight for all clinical operations to include dosing, intakes, counseling and discharges
Interviewed prospective candidates for employment, submit appropriate paperwork, track progress of employment status, onboard new employees, and ensure smooth transition to new employment
Ensured security of clinic and employees by testing alarms and following established protocols for natural disasters and emergency situations
Monitored employees time and time cards to ensure adherence to work schedules and to prevent overtime when possible
Produced weekly, monthly and annual reports to comply with regulations and prepare for clinic inspections by local, state and federal agencies
Led staff meetings to inform employees of updates to company policies, changes to working guidelines, and create an open forum to allow for dialogue and new ideas, grievances and praises.
ADMINISTRATIVE OFFICER/HR REPRESENTATIVE 08/2019 to 06/2020
United States Department of Agriculture
Managed time and attendance for employees in 10 states
Ensured time cards accurately reflect hours worked and appropriate accounting codes are used to distribute pay from correct accounts
Processed awards from 10 states through manual and automated mechanisms to reward employees for performance that warranted monetary and time-off awards
Assisted new employees with onboarding tasks by creating necessary documents and forwarding to HR department
Necessary for new employees to start on projected date
Assisted departing employees with retirement or separation processes to include gathering leave and pay information to ensure excess is reimbursed in timely manner
Edited organizational charts to reflect current structure and chain of command
Adjusted charts so to display changes in supervision were accurately recorded.
ASSISTANT PROJECT MANAGER 01/2018 to 12/2019
Sevan Multisite Solutions
Fielded crucial after-hour calls during last week of construction projects
In one case, saved owners at least $30K, saved vendors and company additional expense
Tactfully and firmly maintained equipment installation timelines for multiple construction projects while conducting vendor meetings several times a week
Communication vital for this position as some vendors were international, requiring detailed information and scheduling
Coordinated flexible times for equipment installation/deinstallation if scheduled date/time required change and ensured project stayed on schedule
Change readiness a must
Established/maintained strong working relationship with construction managers, ensuring flow of information, enhanced communication and optimal completion times
Built respect, listened well and created rapport which increased their engagement and cooperation by approximately 50-75%
Met timelines at 100% and motivated vendors for products that required projected production and installation of equipment for customers, ensuring business opening date stayed on track.
MEDICAL STANDARDS PROGRAM MANAGER 01/2012 to 12/2017
355th Medical Group
Supervised and trained two active duty employees to perform research of medical records/treatment that directly affected Air Force member's careers
Developed training program for providers to create and maintain profiles on Air Force members, a crucial daily task that directly affected Air Force member's ability to deploy/accomplish missions
Worked directly with Chief Physician
Assessed and documented patients with duty limitations
Determined ability to perform work tasks/continue with military service or separate/retire
Conducted weekly meetings to communicate to health providers, patient health status and ability to perform flight duties
Oversaw security and overseas clearances, retraining, separations, and scheduling required tests and flight physicals
Adapted to military personnel schedules as deployments and training were constantly changing, requiring rescheduling of appointments and other medical necessities
Ensured compliance with legal and regulatory requirements to meet organizational needs and reviewed standards against record entries for quality control
Vast experience in Health Services Inspections (HSI), and MAJCOM Staff Assistance Visits
Interpreted Joint Commission/AAAHC standards, Air Force Instructions (AFl's), Department of Defense Directives and Medical Service Clinical Quality Assurance guidelines
Trained medical providers on HIPAA
Received training on physical security, Swank Health, Cyber Awareness, anti-terrorism, and unprofessional relationships.
ELIGIBILITY AND ENROLLMENT CLERK 01/2009 to 12/2012
Veterans Administration
Developed efficient new product order system
Implemented inventory management activities for high volume clinic wide supplies
Coordinated Medical Support Assistant front desk scheduling and timekeeping
Expert in use of VISTA, CPRS, and Veterans Information Solution (VIS) web site
Advised staff and veterans on benefits and agencies available to veterans
Performed Clinic Supervisor and Patient Advocate duties when primary was out of clinic
Requested and submitted daily workload reports.
MASTER SERGEANT/E-7 01/2000 to 12/2008
UNITED STATES AIR FORCE - Active Duty 355th Medical Group
Achieved Master Sergeant/E-7
GREATEST ACCOMPLISHMENT 01/1995 to 12/1999
England
Interior Design Team member during clinic reconstruction project that created a safe, efficient, and sterile work environment.
EDUCATION
Davis-Monthan Air Force Base, Tucson, AZ
Master's Degree Healthcare 11/2015
Grand Canyon University, Phoenix, AZ
Bachelor's Degree Communications 03/2012
Grand Canyon University, Phoenix, AZ
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