Customer Service Agent
Resume:
P
Jennifer Emmanuelle Philippe
ad44uj@r.postjobfree.com
Miramar, FL 33023
WWW: Bold Profile
SUMMARY
Dedicated and adaptable professional with extensive experience in customer service and real-time adherence management. Bilingual in Haitian Creole and French with intermediate proficiency in English and Spanish. Seeking an interpreter position to leverage linguistic skills and diverse background in providing accurate and culturally sensitive communication.
SKILLS
Strong ability to work under pressure and adapt to various management styles.
Quick adaptation to different contexts and communication styles in business relationships with customers.
Proficient in MS Office (Word, Excel, PowerPoint) and Web Development
Experience with billing software (Amadeus) and accounting systems
Positive Attitude
Resolving customer issues
Strong communication abilities
EXPERIENCE
Real Time Adherence Agent
Port-au-Prince, Port-au-Prince
Digicel Haïti/ Oct 2015 to May 2021
Managed and reported all incoming calls, overseeing the scheduling of agents
Ensured real-time adherence to schedules, optimizing operational efficiency.
Ensured customer service operations adhered to departmental policies and procedures.
Created reports detailing customer service metrics such as response times, resolution rates, average call duration.
Customer Service Agent
Port-au-Prince, Port-au-Prince
Digicel Haiti/ Dec 2012 to Oct 2015
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Assisted customers with inquiries regarding products and services through phone, email, and chat.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Agent
Port-au-Prince, Port-au-Prince
Voila Comcel/ May 2012 to Dec 2012
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Assisted customers with inquiries regarding products and services through phone, email, and chat.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Barmaid/Customer Service Representative
Bourdon, Por-au-Prince
Hotel Montana/ Jun 2008 to Nov 2011
Greeted customers and took orders for food and drinks.
Cleaned work areas including counters and shelves throughout shift.
Prepared alcoholic and non-alcoholic beverages in accordance with standard recipes.
Organized inventory of liquors, beer, wines and other related items according to established standards.
Processed payments using POS system or cash register accurately.
EDUCATION AND TRAINING
Certificate: Home Health Aide
Touze Health Institute Feb 2024
Florida City, FL
Associate of Applied Science: Hospitality Management School
Ecole Hoteliere D'Haiti Jun 2008
Haiti
High School Diploma
Collège Marie-Anne Jun 2006
Haiti
Certified Nursing Assitance
Touze Health Institute
Florida City, FL
REFERENCES
Available Upon request
LANGUAGES
mother tongue, fluent, intermediate, intermediate
LANGUAGES
English:
Professional
spanish:
Limited
French:
Native/ Bilingual
creole:
Native/ Bilingual
REFERENCES
References available upon request.
Contact this candidate