PW
PHYLLIS WEBER
ad44t0@r.postjobfree.com 813-***-**** New Port Richey, FL 34655
Patient Data Confidentiality
Privacy And Confidentiality
Patient Data Privacy
Call Flow Maximization
Dialamerica/Aucera Port Richey, FL
Customer Care Representative
11/2021 - 04/2024
Did inbound and outbound calls on various programs. As health insurance, credit card protection, proxy voting, Transcor or Maryland toll authority management, etc
Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
Escalated unresolved issues requiring further investigation or specialized expertise.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Delivered customer support to high call load each shift. Educated customers where applicable to alleviate need for future contact. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Collected deposits or payments and arranged for billing. Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Future Home Realty Tampa, FL
Real Estate Sales Associate
04/2010 - 09/2023
Bought and sold homes
SUNY College At New Paltz New Paltz, NY
Bachelor of Arts in Art Education
06/1963
Summary
Skills
Experience
Education and Training