Help Desk Cyber Security
Resume:
Philip Stott
Cyber Security Youngsville, NC ***** ********.*****@*****.***
Cybersecurity Bachelor's degree
Authorized to work in the US for any employer
Work Experience
Help Desk Technician
ECPI University - Raleigh, NC September 2022 to June 2023
Tested, troubleshot and diagnosed hardware issues on laptop and desktop computers.
Replaced all hardware on laptop and desktop computers.
Repair/Replace broken laptop hardware.
Configure email setup on mobile devices.
Troubleshoot users with VPN connectivity issues.
Reboot servers as required.
Police Officer
State Capitol Police - Raleigh, NC April 2007 to July 2014
Conducted roving foot patrols at various facilities and locations within the State Government Complex, and interacted with state
Employees, visitors to the complex, and other local citizens
Provided a safe and secure environment for public officials, state employees, and visitors within the North Carolina State
Government Complex and at state-owned properties throughout Wake County
Performed special law enforcement operations and partnered with federal, state, and local law enforcement agencies to provide security for gubernatorial inaugurations
Worked with various groups during rallies, demonstrations, and other events to ensure the safety of demonstrators, bystanders,
And state property
Provided law enforcement and security services during various personnel and board hearings and proceedings
Partnered with state employees and citizens to provide critical safety training and awareness programs
Entrusted with highly sensitive, secret information
Assigned as a Field Training Officer to aid in the training and evaluation of junior officers
Police Officer
Warrenton Police Department - Warrenton, NC April 2005 to April 2007
Performed assigned patrols, investigations, and enforcement functions for a town of over 1,000 citizens
Investigated a variety of calls including but not limited criminal activities, accidents, civil matters, deaths, and narcotics
Located, documented, and collected evidence including but not limited to photographs and fingerprints
Collaborated with citizens and community agencies to prevent and solve crimes
Interviewed suspects, victims, and witnesses and documented all findings
Understood and implemented Criminal Law, and adhered to agency policies and procedures
Wrote detailed and accurate documents and reports and testified in court when necessary
Assigned as a Field Training Officer to aid in the training and evaluation of junior officers
Police Officer
Henderson Police Department - Henderson, NC April 2003 to April 2005
Conducted preliminary investigation of events, related to homicide, rape, robbery, fatal traffic accident, and death/bodies found
Interrogated suspects and interviewed complainants, witnesses, etc., summarizing in writing the statements of witnesses and complainants
Investigated Municipal Ordinance violations, issued Municipal Citations, participated in prosecutions of City cases, and educated
citizens to control ordinance violations
Prepared reports, citations, and summons necessary to charge individuals with violations of ordinances, statutes, and laws
including petty, misdemeanor, and felonious offenses
Monitored and investigated suspicious persons and situations and unusual activities; instructed suspects on field sobriety tests
and used portable equipment to perform tests
Selected as a member of the Tactical (TAC) Team
Assigned as a Field Training Officer to aid in the training and evaluation of junior officers
Education
Bachelor's degree in Cyber Security
ECPI University - Raleigh, NC January 2023 to Present
Skills
•ACTIVE DIRECTORY (Less than 1 year)
•NETWORKING
•ANDROID (5 years)
•IOS (4 years)
•WINDOWS SERVER 2012 (1 year)
•Help Desk
•Microsoft Office (6 years)
•Word (8 years)
•Microsoft Word
•Security (1 year)
•Cybersecurity (1 year)
•VMWare
•Customer service (10+ years)
•Law Enforcement (10+ years)
•DNS
•Operating Systems
•Technical Support
•Software Troubleshooting
•Network Support
•DHCP
•TCP/IP
•Troubleshooting
•Desktop support
•IT
•LAN
•WAN
•PowerShell
•Information security (1 year)
•C
•Problem management (10+ years)
•Windows (10+ years)
•Computer networking
•Criminal investigation (10+ years)
•Surveillance (10+ years)
•CPR (10+ years)
•Leadership (10+ years)
•Military (4 years)
•First aid (10+ years)
•Driving (10+ years)
•Conflict management (10+ years)
•Report writing
•Animal care (10+ years)
Military Service
Branch: USMC
Service Country: United States Rank: E3
August 1988 to August 1992 Infantry Marine
Commendations:
Combat Acton Robin, overseas service deployment with 2 stars, good conduct medal, Kuwait liberation meatball, liberation of Kuwait Kingdom of Saudi Arabia, national defense medal, etc
Assessments
Technical support — Familiar
December 2021
Performing software, hardware, and network operations Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Raleigh ISSA
August 2019 to Present
Additional Information
TECHNICAL SKILLS
•Windows XP/7/8/10 • Perform post installation configuration
•Android • Troubleshooting
•iOS • Preventative system maintenance and support
•Microsoft Office • Install and configure client and server operating systems
•Hardware/Software installation • Understanding of development, networking, security,
•Active Directory and business concepts
•Desktop and laptop systems • Diagnosing software and hardware problems
•Network implementation • Install and configure Windows Server 2012
•Install, configure, upgrade, and troubleshoot vendor • Guitar Pro 6 neutral systems • Drone operation
Contact this candidate