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Customer Service Social Media

Location:
Cincinnati, OH
Posted:
April 19, 2024

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Resume:

J

Mekielah

Jackson

513-***-****

meka.jackson.*2@gma

il.com

Cincinnati OH

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Customer Buying Trends

Customer Consultation

Appointment Scheduling

Social Media Promotion

Trend Awareness

Networking Expertise

Strong computer skills

Continuous Education

EXPERIENCE

Licensed Hairstylist

Cincinnati, OH

Escapades/ Nov 2011 to Current

Performed hair styling services, such as cutting, coloring, highlighting, and texturizing hair.

Created custom hairstyles for special occasions and events. Provided consultations to clients to determine their desired look. Excellent customer service skills

Suggested products to customers based on individual needs. Kept accurate records of client information and services provided. Receptionist

Cincinnati, OH

Escapades/ Nov 2011 to Current

Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Scheduled appointments for clients, customers, and other visitors. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Provided excellent customer service at all times while interacting with both internal and external customers.

Sales Representative

Florence, KY

Charter Spectrum/ Aug 2023 to Feb 2024

Developed and maintained relationships with existing clients to ensure customer satisfaction.

Generated new sales leads through cold calling and networking activities. Conducted market research to identify potential customers and their needs. Researched competitors' products, prices, and sales techniques. Collaborated with other departments such as marketing, finance, logistics. Identified opportunities for cross-selling additional products and services. Reviewed monthly performance against targets set by management team. Answered inquiries from prospective customers regarding features of products and services offered.

Developed key customer relationships to increase sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Awarded top seller

Excellent computer skills

Warehouse Worker

West Chester, OH

Amazon Distribution/ Nov 2022 to Apr 2023

Maintained stock levels in accordance with company policies. Received and tracked incoming inventory shipments. Organized warehouse space for efficient storage of products. Operated scanners, computers, and other equipment to track orders. Packaged items carefully using protective materials like bubble wrap or foam sheets. Ensured safety protocols were followed at all times while operating machinery. EDUCATION AND TRAINING

Cosmetology

Aveda Fredric's Institute Nov 2011

West Chester, OH

High School Diploma

Withrow University High School Aug 2010

Cincinnati, OH



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