Customer Service Quality Control
Resume:
JEFFREY TRENT
Springfield OH, *****
**********@*****.***
PROFILE
Over fifteen years of extensive hands-on computer repair, circuit board building, troubleshooting, software testing, integration of project life cycle and quality control processes in developing and implementing wide wire management and telephone networks, coupled with excellent managerial and customer service skills in a diversified, professional atmosphere.
SKILLS
●Data Communications; signaling, coding and decoding, multiplex, circuit switching, packet switching
●Client-server based networking; installation, configuration, maintenance, troubleshooting, and routine administrative tasks
●Basic Information Security knowledge
●Linux Networking
●Install computer networks (LANs), wide area networks (WANs), the Internet, data communications systems.
●Installation (or setup) (including device drivers and plugins), is the act of making the program ready for execution.
●Fluent with cut sheets for installation from engineers.
●Fluent with termination of installation, (cat 5,6) crimping, (fiber, fusion)
●Installed data centers of 19 isles with 20 or more spines and server with trunks installation involved.
●Build rack system for data runs of cat (6) and fiber.
●Install server hardware and software infrastructure. Set up user accounts and passwords. Monitor network usage and security
Software infrastructure set up user accounts and passwords.
●IP Networking
●Basic programming experience
●Color-coded wiring
●Build / troubleshoot / repair PC’s
●Pulling CAT/5 cables
●AC and DC Electronics
●Ohmmeter and voltmeter proficient
Soldering and de-soldering
EDUCATION
Salem University, Salem West Virginia
Master’s degree in business management
Graduated: December 28, 2018
Salem University, Salem West Virginia
Bachelor’s degree in business management
Graduated: December 2017
ITT Technical Institute, Columbus, Ohio
Associate degree Network Systems Administration
Graduated in: June 2014
EXPERIENCE
TATA CONSULTANCY SERVCES Columbus, Ohio
Data Center Technician 1/24/2022-Present
• Troubleshoot server hardware & connectivity issues
●Business Logistics Security
●Installing/maintaining data systems
●Responsible for installing, troubleshooting and testing systems when installed
Contractor Columbus, Ohio
1/10/2021 to 10/30/2021
VETERANS FIRST INITITIVE Columbus, Ohio
Network Installation Specialist 3/23/2020 to 11/1/2020
●Fiber fusion and a variety of network installation
●Copper and fiber cross connections
●Responsible for installing, troubleshooting and testing systems when installed
●Device labeling and end to end circuit testing
●Troubleshoot server hardware & connectivity issues
E2-OPTICS Columbus, Ohio
Network Installation 4/1/19 to 1/30/2020
●Lead projects on installation of Facebook. Worked with engineers on installing data center.
●Provide copper(cat5e/cat6) & fiber cross connects, patch cords and cable runs to all devices
●Copper and fiber cross connections
●End to end circuit testing, device labeling, and asset management
●Responsible for installing, troubleshooting and testing systems when installed
●Fiber fusion and a variety of network installation. Worked in Columbus since the start
●Troubleshoot server hardware & connectivity problems
STALEY TECHNOLOGIES INC Columbus, Ohio
Data Technician (Multi state travel) 3/2018 to 1/23/2019
●Fiber fusion and a variety of network installation
●Troubleshoot server hardware & connectivity problems.
●Install support structures, identify cable paths and read blueprints
●Experience with closet dressings and terminations and multi-pair color code terminations
●Copper and fiber cross connections
●End to end circuit testing, device labeling, and asset management
●Responsible for installing, troubleshooting, and testing systems when installed
E2-OPTICS Columbus, Ohio
Waxpool Road, Ashburn, Virginia 20147 Network Installation 10/2015 to 5/2017
●Lead projects on installation of Amazon. Worked with engineers on installing data center.
●Ordering material, doing walk through with engineers, measuring material needed, testing final installation
●Provide copper(cat5e/cat6) & fiber cross connects, patch cords and cable runs to all devices
●Copper and fiber cross connections
●End to end circuit testing, device labeling, and asset management
●Working for VADATA in Columbus
●Responsible for installing, Troubleshooting, testing the systems when installed
●Fiber fusion and a variety of network installation. Worked in Columbus since the start.
●Troubleshoot server hardware & connectivity problems.
●Install support structures, identify cable paths and read blueprints
●Experience with closet dressings and terminations and multi-pair color code terminations
MGA EMPLOYEE SERVICES Phoenix, Arizona
Network Installation 9/2014 to 10/2015
●Responsible for installing, Troubleshooting, testing systems when installed
●All work was done in North and South in Carolina.
●Ground and modify cabinets
●Resolve trouble ticket issues
FIRST SECURITY Charleston, WV
Installation of security systems 7/2014 to 9/2014
● Responsible of installing security systems in residential and commercial
● Installed satellite systems for long distance transmissions, cameras, audio, video
CRANE PLASTICS Columbus, Ohio
Machine Operator 10/2013 to 7/2014
●Interpretation and modification of customer designs and schematics.
● Fabrication of 2-dimensional plastic models and finished products based on customer schematics and blueprints.
●Fabrication of proprietary tooling and dies for customers to produce original goods and products.
●Communicates directly with customers to ensure tolerance and other crucial variables are correct for tool, die and/or finished product.
●Ability to easily multitask and work with multiple products as well as multiple customers.
COLUMBUS PUBLIC SCHOOLS Columbus, Ohio
Custodian 01/2006 to 06/2011
●Clean and sanitize the schools.
●Maintain flooring using buffers, scrubber and waxer.
●Responsible for outside landscaping and miscellaneous repairs.
OSI STAFFING SERVICES – WELDING TECHNOLOGY Columbus, Ohio
Diagnostic Technician 01/2004 to 12/2005
●System Circuit Pack Test Engineer.
●Responsible for verifying the integrity of all circuit pack fixes prior to deployment in production.
RETROBOX Columbus, Ohio
Lead Stockroom Worker 10/2001 to 09/2002
●Managed tickets for clients.
●Removed data from hard drive and kept data private as required.
●Diagnosed, repaired computer networks, laptop monitors, printers, etc.
●Refurbished copiers, fax machines, other office equipment.
TEKSYSTEMS Columbus, Ohio
Mainframe Installer 08/2000 to 06/2001
●Responsible for reading planned blueprints to install fiber optic and twisted pair wire (CAT 5) cable for Voice and Data networks.
●Installed new mainframes.
●Performed incremental upgrades to application software and hardware.
●Lead some short-term projects. Lead small crew on short term projects for vendors.
LUCENT TECHNOLOGIES Columbus, Ohio
Team Lead Technician 01/1991 to 01/1999
●Managed and performed quality control for an assembly line team of circuit pack technicians.
●Executed quality control process to ensure efficiency of the development and deployment of the circuit pack boards.
●Reported metrics to management on weekly basis.
●Trained new employees on soldering techniques, assembly, repair and troubleshooting for all circuit board types in the manufacturing environment.
Accomplishments
The Business Strategy Game Industry Champion 2018
Salem University
Academic Honor Roll 2017, 2018
Salem University
References
Asad Allen, Supervisor at Staley Inc. #718-***-****
Deon Bunts, Supervisor at Amazon #614-***-****
Mohammed at E2 Optics #202-***-****
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