Jasmine Lopez

*** * * **

Colton, Ca. *****

909-***-****

ad44az@r.postjobfree.com

JASMINE LOPEZ

SUMMARY

Personable and dedicated customer service representative with extensive experience in the retail industry. Solid team player with upbeat, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

SKILLS

Problem-solving abilities, project management abilities, sales expertise, conflict mediation, adaptive team player, high- energy attitude, clerical support, courteous demeanor, office equipment proficiency, shipping and packing proficient, microsoft office knowledge and committed to excel in any position and opportunity given to me.

EXPERIENCE

Fed Ex Office, San Bernardino - Retail Store Consultant February 2022 - Current

● Retail customer service

● Monthly pog resets

● Plan-o-grams

● Retail restocking

● Produce customers print orders

● Pack and ship packages

● Assist customers in self service and workstations computers

● Travel to other centers for coverage

Sports Authority, San Bernardino — Internet Shipping Clerk April 2021 - July 2021

● Created labels for packages

● Prepared orders for packing

● Weighed packages for correct packing material.

● Packed all car parts to my best ability and including packing slips and company magnets.

● Sent all packages down conveyor belts for inspection. Check N Go- Customer Service Representative

October 2017 - July 2020

● Informed customers about loan products, processed payments, did western Union transactions, set up netspend accounts and provided payment option set up assistance.

● Assessed customer needs and unsold products and services to maximize sales.

● De-escalated problematic customer concerns, paving way for future business opportunities.

● Fielded customer complaints and inquiries, fast tracking them for problem resolution and customer satisfaction.

● Exceeded companys ucc quota two years in a row bringing our store back up to the top performing stores and passed my personal evaluations every year with excellent performance and good compliments. Fast Rebate Service, San Bernardino - Customer Service Representative February 2015 - August 2017

● Assisted customers with explaining our loan products, process and fund their loans.

● Reviewed accounts to see if customers qualify for larger loans.

● Cultivated impactful relationships with customers and drove business development by deliver product knowledge

● Consulted with customers to determine best methods to resolve their delinquent accounts and find a payment plan that’s convienent for them. Extra Cash Advance, Upland - Customer Service Manager June 2004 - June 2014

● Oversaw addressing of customer requests for friendly, knowledgeable service and support

● Evaluated customer account information to assess current issues and determine potential solutions.

● Organized and managed sales center hiring, and employee scheduling to maximize productivity.

● Developed open and professional relationships with team members, enabling better, more effective customer service.

● Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.

● Trained new employees on company policies loan procedures and customer service standards.

EDUCATION

Chaffey College, Rancho Cucamonga - Still pursuing Jan 2012 -June 2014

General Education

Perusing Psychology and Sociology Degrees

PERSONAL REFERENCES

Upon Request

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