LACARRYA WRIGHT

**** ********* ** ******, ** ****7 501-***-**** ad444t@r.postjobfree.com

OBJECTIVE

EXPERIENCE

Party City Manager Assistant 2018-2020

Serving customers.

Unloading deliveries.

Stacking shelves and replenishing stock.

Answering customer queries.

Advising customers.

Making sure everything is clean and tidy.

Ordering stock.

Dealing with refunds.

Remote Customer Service Rep 2020-2022

Partnered with 16 remote customer service representatives to provide exceptional customer service and support for 400 customers.

Maintained positive relationships with 192 customers of RW via effective communication skills, resolving 88% of problems encountered.

Worked from home and successfully achieved an 85% call closure rate (answered vs. transferred) over 11 months consecutively.

Responded to over 2K emails and phone calls within 48 hours-regarding billing, account information, and general inquiries from customers

EDUCATION

High School Education 2017

SKILLS

Data Entry/Typing(Advanced)

Telemarketing

Order Processing

Customer Contact

Communication skills

Interpersonal skills

Responsibility

Leadership

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