PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CARLA SNOW

**** ******* *********, **** *******, KY 42086

317-***-**** ad443v@r.postjobfree.com

Seasoned office worker with more than ten years of experience in fast-paced customer service. Excellent organization skills and active listening skills. Track record of achieving exceptional results in organizational skills, meaning I have an aĴention to detail and active listening, meaning I listen to what the needs of the customer is. Customer and Personal Service Active Listening

Speaking Service Orientation

Clerical English Language

Persuasion Critical Thinking

Judgment and Decision Making

LYNX SERVICES, A SOLERA COMPANY

Customer Service Representatives Paducah, KY February 2018 - Current Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

TELETECH MAIN SITE LOCATION

Sales Agent and Advocate Paducah, KY August 2016 - July 2017 Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Schedule and confirm appointments for clients, customers, or supervisors. Provide services to customers, such as order placement or account information. Conduct searches to find needed information, using such sources as the Internet. EDUCATION

REFERENCES

TELETECH MAIN SITE LOCATION

Advocated Paducah, KY July 2014 - December 2015 Maintain updated client records with plans, notes, appropriate forms, or related information. Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions.

Advocate for individual or community health needs with government agencies or health service providers.

ASSOCIATE OF ARTS: General Education Courses

West Kentucky Community & Technical College

Paducah, KY 2004

HIGH SCHOOL DIPLOMA

Heath High School

West Paducah, KY 1996

Are available upon request.