Joslyn Renshaw

Jackson, TN

801-***-**** ad443p@r.postjobfree.com

https://www.linkedin.com/in/joslyn-renshaw-a6734055/

Recent graduate seeking accounting related position bringing years of experience in customer service, restaurant management, office management, auto sales, self-starter, attention to detail and critical thinking.

EDUCATION: Accounting

•Western Governors University; B.S., Accounting, Salt Lake City, UT 2023 February

•Brigham Young University B.A., Design, Provo, UT 1993 August

JOB EXPERIENCE

Kolpak Walk Ins

Parsons, TN 2023 June – 2023 Oct

•Temporary employee through Personnel Placements

•Provided senior management with a daily efficiency report utilizing labor hours from Kronos and earned hours from Oracle ERP

•Managed customer orders through hold actions to achieve credit limits and collect past dues

•Posted cash utilizing bank statements and customer remittances

•Performed monthly internal audits on invoices and credit memos for senior management

Customer Specialist

CarMax, Jackson, TN 2021 April- Current

•Known for being persistent and having strong work ethic

•Awarded as CarMax Cares Champion 2021(CarMax CSR)

•Attained performance metrics that meet and exceed standards

•Self Starter

•Strong attention to detail

Sales Consultant

CarMax, South Jordan, UT 2018 August- 2021 April

•Assisted remote team for 3 months. Guided customers to transact, schedule appt, sell their cars. Succeeded in reaching 75-80% efficiency by phone (60% was required)

OFFICE MANAGER

Utah Psychological Services 2014 May – 2018 July

•Developed procedures for business side of small woman-owned psychology business and increased timely payments; Cleared up to $41,000 from past due accounts in first month, grew small business from 4 psychologists to 7 psychologists

•Succeeded in filling empty schedules of new psychologists and booked appointments up to 6 weeks in advance

CUSTOMER SUPPORT

Ebay, Inc. 2012 October-2014 April

•Awarded prestigious Spot Award

•Attained over 200 more calls a month on average than other seller vetters in Draper, UT- Nov.2013

•Strengthened Team Metrics by Highest scores of phone call evaluations March -April 2014

RESTAURANT MANAGER

Denny’s 2011 September-2012 October

•Obtained consistent “A” grades from the administrative office on weekly business reports.

•Managed up to 15 employees. Mentored and cross trained employees

•Achieved positive sales growth over average of stores within franchise by consistent customer service, reducing loss on food, ordering within budget, accurate inventory

RESTAURANT MANAGER

IHOP 2009 October-2011 August

•Earned 4, 100% scores on secret shops

•Managed up to 20 employees

•Maintained budget by accurate reporting of inventory and supplies and monitoring usage of food

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