Administrative Assistant Customer Service

MICHELLE WILKINS

**** ******** ******, ***. *** Kansas City, MO 64131 816-***-**** ******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

•Team player who performs at high levels of productivity in fast-paced environments without missing a deadline

•Excellent written and verbal communication skills with individuals at all levels, both one-on-one and in groups

•Critical thinking and active listening skills necessary to interpret, analyze, and apply information

•Microsoft Office Applications (Word, Excel, and PowerPoint)

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2021

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2019

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Lincare Holdings, Inc. – Kansas City, MO 04/2021 – 10/2021

Document Review

•Enter patient data into proprietary electronic medical records system

•Manage inbound and outbound telephone calls, collect and verify health insurance coverage, and support updates, changes, and other customer service account needs regarding sleep apnea durable medical equipment (DME)

•Handle billing corrections, updates, and changes to patient demographic information

•Obtain updates from the physicians regarding prescriptions for respiratory durable medical equipment

•Communicate effectively with health insurance companies

Truman Medical Center – Kansas City, MO 08/2019 – 04/2021

Housekeeper

•Kept medical facility clean, sanitary, and well maintained in accordance with procedures

•Assisted in scheduling routine maintenance repairs

•Planned and organized work assignments to properly utilize time, resources, and supplies

Private Duty Care – Kansas City, MO 10/2018 – 08/2019

Home Health Aide

•Assisted with activities of daily living – personal hygiene, mobility, and exercises

•Handled light housekeeping duties, prepared meals, and ran errands

•Completed daily logs documenting patient condition, changes in behavior, and activities

•Worked with patient who had dementia

Hilton President Kansas City Hotel – Kansas City, MO 05/2018 – 08/2018

Laundry Worker

•Operated washing and drying equipment and kept machines and surrounding areas clean and organized

•Assisted with sweeping, mopping, and cleaning dryers for next shift

•Complied with safety requirements for supplies, equipment, and facilities

•Responded to guest needs in a timely manner and paid close attention to detail to ensure quality

Kansas City Public Schools School District – Kansas City, MO 06/2016 – 05/2018

Cafeteria Worker

•Performed tasks necessary for the preparation and serving of meals and operated commercial kitchen equipment

•Met all standards of local, state, and federal health and safety regulations

•Applied common sense understanding to carry out instructions furnished in written and oral form

•Established priority order of tasks necessary to complete an assignment

Bishop Spencer Place Retirement Community – Kansas City, MO 07/2015 – 10/2016

Housekeeper

•Accountable for the general cleaning and upkeep of residences and other assigned areas

•Team oriented and dedicated to providing excellent service and ensuring highest standards were met

•Maintained confidentiality regarding guests and staff

•Prioritized and organized work and followed through to ensure duties were accomplished

Local Investment Company LINC – Kansas City, MO 05/2015 – 08/2016

Child Care Provider

•Created and maintained a warm, secure, and affectionate climate for young children

•Ensured the children were safe and well cared for

•Nurtured children and organized age-appropriate activities

•Taught basic skills such as sharing toys, bathroom procedures, and how to play with other children

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