Yusef Clemmons

Chicago, IL *****

ad43yb@r.postjobfree.com

+1-773-***-****

Solution-oriented, highly analytical, and resourceful candidate with over 15 years of customer support, technical troubleshooting, management, and network development experience. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements.

Expertise in software configuration, network administration, and the testing/ repair of various hardware applications. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing excellent user service.

Work Experience

Product Implementation Specialist

Shiji Group - Chicago, IL

June 2021 to Present

Primary point of contact for our clients during the product implementation process. Establish a trusted advisor relationship with clients accounts. Ability to monitor the status of onboarding of a client, train client team and help them finalize any outstanding items.

Increasing the adoption and engagement of features and functionality of our software solution. Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc.).

Work closely with the rest of Customer Success Team to follow up on bugs and issues. Identifying upsell and cross-sell opportunities.

Drive agreed outcomes for our customer.

IT Training Manager/Repair Specialist

NCR Computer Repair - Chicago, IL

August 2004 to Present

Performed remote/on-site repair and preventive maintenance Evaluated technical issues

Troubleshoot computer problems

Build custom computers

Small/Mid-Size Business Network Administration

PC/Mac Software Training & Consulting

Sr. Product Implementation Specialist

Windward Software Systems Inc. - United States

August 2018 to May 2021

Combined both product planning and marketing to manage the entire life cycle of projects. Responsible for gathering customer requirements, defining their vision, and overseeing product pricing and strategies.Used technical knowledge to install, monitor, and customize clients' systems. Training Specialist

EZLinks Golf LLC

June 2015 to September 2017

Work closely with Implementation team in the preparation and coordination leading up to client installation of all products and services.

Frequently travel to golf courses to install software applications, setup, and configure new or existing computer hardware, and train golf personal on how to leverage the software to manage their operations efficiently and effectively.

Work closely with course personnel from previous installations on additional training and continued implementation of advanced products/features, as well as proactively ensuring client satisfaction with the software.

Prepare for future installations, assisting support department with client training, and conducting in house training for employees.

Developed, created, implemented and managed a comprehensive offline and online training program for Employees and Customers, resulting in an increase of Employee productivity and a decrease in Customer support calls.

Serve as a subject matter expert on all hardware and software products and services. Operations Specialist

GolfNow

March 2013 to June 2015

(2 years 4 months)

Provide precise and timely resolutions for requests submitted by our internal users, as well as external clients.

Provide day-to-day support for all services related to remote tee sheet interfaces/point of sale systems, course website implementation, new course additions and database management. Ensure that all aspects of the service are documented and that existing documentation is kept up-to-date. Take preventative initiative proactively to reduce total support and monitoring needs. Respond quickly to any support issue or outage related cases within our support queue. Keep up-to-date knowledge of GolfNow inventory management system and interface architectures, as well as any other technology product.

Maintain positive working relationships with the sales team, operations staff, tee sheet vendors and technology staff.

Analyze data and systems to fully understand the benefits, shortcomings and internal systems while lobbying for changes to improve user experience.

National Admissions Advisor

CEC Colorado Technical University - Downers Grove, IL January 2009 to April 2010

Worked with prospective students during their decision to attend/select a school. Communicated the philosophy and features of the school while serving as an advocate for prospective students.

Achieved the school’s quantitative and qualitative goals and objectives in an accurate, professional and ethical manner using university-approved admission processes and procedures. Trained and mentored other advisors while assisting the Director in overseeing the team. Electronic Data Interchange Coordinator

Peerless Industries - North Lake, WI

February 2007 to December 2008

Maintaining smooth communications for production using EDI tools and ensuring smooth transitions when changes or maintenance are required.

Handled inbound/outbound documentation, Data Entry, as well as, networking with partners. Responsible for ensuring that data is being inputted into the EDI system properly. Audit Output Data, Identify and Resolve Problems.

Education

Associate of Science in Computer Science

City Colleges of Chicago

2007 to 2009

Lincoln University

1995 to 1997

Skills

• Relationship management

• SaaS

• Computer science

• Project management

• Adobe Creative Suite

• Customer relationship management

• Training & development

• Computer hardware

• Computer networking

• Conflict management

• Teaching

• Requirements gathering

• CRM software

• Product management

• Customer service

• Cash register

• Software troubleshooting

• Windows

• POS

Links

https://www.linkedin.com/in/yusef-clemmons-43252a83 https://www.linkedin.com/in/yusef-clemmons-43252a83?jobid=1234&lipi=urn%3Ali%3Apage Certifications and Licenses

MCP

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