Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with the willingness to take on added responsibilities to meet team goals and possessing skills in administrative support, discrepancy resolution, customer service and payment processing. Experience

C&K Trucking SC, North Charleston

Settlement Clerk 10/2017 - Present

Uses data entry skills to accurately document and input orders. Respond to customer and driver concerns and questions on a daily basis. Correct any issues with missing pay for drivers and have it deposited immediately. Email BOL's and POD's to customers as requested..

Compare the drivers pre settlement to the spreadsheet and make sure that the driver has gotten paid for everything they've done. OL Thompson Trucking SC, North Charlesto

Payroll Tech 03/2014 - 10/2017

Verified timekeeping records and handled any discrepancies with drivers. Maintained payroll information by calculating, collecting, and entering data. Updated employee files with new details such as changes in address or salary levels. Issued paychecks on designated pay dates to avoid employee dissatisfaction. Belk SC, Summervllle

CSR Lead 01/2011 - 08/2014

Built positive rapport and relationships for high levels of customer satisfaction. Resolved escalated customer service inquiries and complaints to maintain satisfaction. Coached and mentored service representatives to deliver polite, professional customer interactions. Supervised a small team with guidance, support and direction for high-quality customer care. Onboarded and trained customer representatives to meet performance and service goals. First Student Transportation SC, Summervllle

Receptionist 08/1994 - 11/2010

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly, responded to inquiries and directed incoming calls to correct offices. Education

Summerville High School Summerville, SC

06/1994

Tina Barnes

Summervllle, SC 843-***-****

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