ERIC SPARKS

Garden Grove, CA ***** 657-***-**** ad43x0@r.postjobfree.com

Up beat, focused individual with over 20 years of experience in the warehouse and transportation industry. Possesses excellent customer service skills, solution solving skills, valid license and clean driving record. Committed to upholding highest safety and performance standards. Distribution and Warehousing

Carrier Negotiations

Freight Data

Performance Metric

Dispatch Procedures

Local Routes Understanding

Vehicle Inspection

Xora Software Knowledge

GPS and Route Planning

Shipping and Receiving Clerk, 04/1985 - 02/1995

Carrier Airconditioning & Refrigeration – Montebello, CA Received incoming shipments, compared contents against associated records and transmitted to proper department.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Operated equipment such as forklifts and balers to move outgoing shipments to loading area. Inspected merchandise and sent damaged pieces for repair before shipment. Conducted counts and audits of inventories to identify and resolve discrepancies in records. Handled day-to-day shipping and receiving overseeing more than 200 packages per day Delivery Courier, 01/1998 - 08/2008

Universal Solution – Los Angeles, CA

Completed on-time deliveries by choosing best and most efficient routes. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage for deliveries. Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery. Updated dispatchers frequently to convey changes such as route issues or weather delays potentially PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

impacting delivery schedules.

Operations Dispatcher, 10/2009 - 12/2014

Richwood Courier LLC – Atlanta, GA

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Received new orders, prepared documentation and assigned personnel. Coordinated repairs to vehicles to maintain fleet operations. Assessed regulatory and operational risks for escalation to management. Ordered supplies and allocated resources to personnel based on need. Demonstrated respect, friendliness and willingness to help wherever needed. Logistics Coordinator, 02/2015 - 03/2019

Abc Trucking – Atlanta, GA

Tracked orders and notified customers of status or potential delays. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. Generated documentation and information required for customer shipments. Processed and entered customer orders into database and provided proactive customer service for accounts.

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors. Maintained department procedures manual detailing processing requirements for each individual account.

Personal Car Driver, 05/2019 - Current

Uber And Lyft – Los Angeles, CA

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.

Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy- chaining rides.

Picked up riders at designated locations and greeted upon vehicle entry. Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Cleaned and sanitized rideshare vehicle to avoid germ and infection spread. Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.

GED: 05/1980

Arizona Department of Education - Phoenix, AZ

EDUCATION

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