General Manager Assistant
Resume:
Dawn Marie Johnston
******@*****.***
**** ******* ****, **** ***** FL 33859
PROFESSIONAL SUMMARY
General Manager
•Highly skilled career professional with more than 10 years practical experience in restaurant operations as a GM
•Proficient in all system tools to ensure QA, labor, food costs, development in team
•Skilled in computer programs Microsoft Word, Excel, Power point to achieve communication to all levels of management
•Oversee the training and development of shift supervisors and assistant managers
•Actively involved with employee progress reports for employee appraisals for pay rate increases
•Investigated PnLs to identify areas for improvement
•Created Store Plans for my specific restaurant to achieve desired goals for improvement in areas of opportunity
Assistant Manager
•Highly skilled trained professional with more than 2 years practical experience in restaurant operations as a RM
•Proficient in all system tools to ensure labor operations successful with an accurate forecast and schedule
•Assisted General Manager with systems and tools to help run successful shifts
•Directly involved with training of coaching of “new hires” in designated positions
CREDENTIALS
Servsafe Certification (Food Protection Manager Certification) Exp. 1/17/2029
Servsafe Proctor Certification Exp. 12/1/2024
Bachelors Degree in Science West Virginia University
EXPERIENCE
General Manager
Hardee's Dundee 2017 to 2023
•Offered leadership in day to day operations in Lakeland DMA
•Directly involved with development and training with shift leaders, shift managers, GMIT and GMs
•Obtained passing inspections with also a platinum QA
•Obtained passing inspections with OPS and Health Department
•Managed and supervised the financial standards within operations and budget
•Developed SMART plans for results when criteria was not met
Wendy’s Eagle Ridge and Wendy’s Avon Park 2012 to 2017
•Offered leadership in day to day operations in the Tampa DMA
•Obtained a positive sales and transaction growth
•Increased the customer satisfaction rating from “red” 40 and below to “green” 85
•Directly involved with new product “roll-out” getting team trained and proficient in executing the LTO products
•Continuously staffed the restaurant with qualified trainable individuals to provide excellent service.
•Assisted District Manager in identifying areas of improvement and making changes to investigate loss and preventing theft.
Assistant Manager
Wendy’s Cypress Gardens 2010 to 2012
EDUCATION
Bachelor’s Degree in Science graduated in 1999
Cum laude (3rd highest in class)
West Virginia University Morgantown, WV
AFFILIATIONS
West Virginia Alumni Association
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