Reginald Curry

Clarksville, Tennessee *****

(C) 718-***-**** (E) ad43vd@r.postjobfree.com

Summary

Quality-driven production professional with proven success in organizing workflows and coordinating resources to meet challenging production goals. Industrious leader and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team building abilities with open and clear communication style.

Proficient in conducting performance evaluations, training associates and providing thorough reports to management.

Skills

Workflow Optimization

Production target management

Continuous improvements

Resolving discrepancies

Quality control optimization

Employee motivation

Reporting skills

Invoicing and shipping documentation

Warehouse space management

Administrative leadership

Customer service understanding

Experience

06/2018 - 02/2020

CEVA LOGISTICS, MOUNT JULIET TENNESSEE Mount Juliet, TN

Operations Supervisor

Developed and oversaw strategies for improving operational efficiency and accuracy

Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance

Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies

Supervised the day-to-day operations of a shipping team of 21, directing activities such as loading and unloading, pallet replenishment and inventory maintenance

08/2017 - 08/2019

Ciox Health Nashville, TN

Supervisor/Team Lead

Created and maintained production schedules based on employee productivity, company needs and seasonal plans

Evaluated employee performance, identified areas of improvement and communicated plans to employees

Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity

03/2016 - 07/2017

Block By Block Nashville, TN

Operations Supervisor

Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality

Strategized long-term business needs while generating guest relations feedback for process improvements

Built upon established practice standards to improve operational performance and reduce labor costs

Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliationsP

Adhered to strict operation and maintenance regulations by following instructions and observing guidelines

08/2015 - 02/2016

United HealthCare Services Inc. Brentwood, TN

Operations Supervisor

Set and administered annual operating budget, consistently maintaining controls and preventing overages

Trained and mentored new employees to maximize team performance and achieve daily performance objectives

Evaluated operations trends and made proactive strategy adjustments to maintain alignment between performance and objectives

Led employee performance reviews and discussed improvement strategies with each team member

01/2014 - 08/2014

Bridgestone, Tx Roanoke, TX

Inventory Supervisor

Performed root cause analysis on inventory discrepancies and implemented impactful solutions

Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy

Analyzed transactional activity and performed research and reconciliation to correct imbalances and prevent order denials

Trained staff on material handling processes to reduce shipping

08/2011 - 05/2014

West Corporation Huntsville, AL

Call Center Supervisor

Retained top talent by authoring and conducting team performance evaluations for corrective action planning

Facilitated individual coaching sessions with CSRs to realign productivity goals

Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices

Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions

06/2010 - 07/2011

US Military.Com Montgomery, AL

Grounds Supervisor

Attended seminars and workshops to learn about natural products, which delivered successful pest control results with zero chemicals

Read and followed landscaping plans to install plants and fixtures for residences and businesses

Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health

Cleared pathways of overgrowth and debris or hazards such as snow

Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels

06/2007 - 05/2010

DIRECTV Huntsville, AL

Call Center Customer Service Specialist

Reviewed customer data to assess current issues and determine potential solutions

Educated clients on how to navigate company systems and work within established frameworks to obtain desired services

Maintained revenue streams by exhausting every option before offering refunds on escalated calls

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis

Delivered fast, friendly and knowledgeable service for routine questions and service complaints

06/2004 - 08/2007

University Of Memphis Memphis, TN

IT Manager

Brought in additional project personnel and resources to meet demands.

Maintained close connection with project personnel to quickly identify and resolve problems.

Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

Devised implementation plans, including cost-benefit and ROI analyses.

Kept project teams on-task with proactive control of budgets, schedules and scopes.

Education and Training

University of Memphis Memphis, TN

Some College (No Degree): Information Technology

3.2 GPA

Minor in Criminal Justice

1991

Raleigh Egypt High School Memphis, TN

High School Diploma

Major in Marketing

Additional Information

US Navy Veteran

Certifications

Association for Project Management (APM)

Leadership Essentials Certificate

Microsoft Office Specialist (MOS)

Customer Service Representative Certificate

Customer Service Professional Certificate

Contact this candidate