Josey Bernard

Johnson City, TN *****

ad43ue@r.postjobfree.com

+1-423-***-****

Authorized to work in the US for any employer

Work Experience

Shift Manager

McDonald's - Johnson City, TN

April 2023 to September 2023

I was a shift manager at McDonald's. I led my crew and kept the drive the under a specific amount of secs (oepe), kept an eye on our kvs which is sandwich making times, all while watching labor! I followed and adhered to all proper procedures and policies to the best of my ability as well as holding my crew to the same standards. I also give excellent customer service, enjoy training employees, opened, and closed. One must be on the occasion technologically savvy and be responsible for cash handling as well while serving the public.

Main Key Lead

Dollar General - Johnson City, TN

June 2022 to March 2023

Full time, stocking store, maneuvering roll containers, training sales associates, customer service, closing, nightly deposit, end of day paperwork!

Shift Manager

McDonald's - Kingsport, TN

February 2019 to March 2022

Customer service, managing a team of 6-14 people depending on shift. Opening and closing plus the paper and computer work that each intels. I am Serve Safe Certified, received Certificate for Most Team Spirit during management training! Extremely well at multi tasking and reading people. Shift Leader

Wendy's - Kingsport, TN

April 2013 to December 2014

Customer Service, Opening and Closing and all that comes w it! First management position. Education

Some college in Psychology

Northeast Community College - Kingsport, TN

August 2012 to March 2013

Skills

• Negotiation (2 years)

• Interviewing (1 year)

• Inventory control (3 years)

• Customer service (10+ years)

• Team management (6 years)

• Sales management (Less than 1 year)

• Recruiting (10+ years)

• Shift management 6 yrs

• Telemarketing (2 years)

• Management (6 years)

• Cold Calling (1 year)

• Upselling (4 years)

• Inside Sales (2 years)

Languages

• English - Fluent

Awards

ServeSafe and Most Team spirited during my training for McDonald's management

June 2019

ServeSafe deals w food and most Team Spirit was just a certificate to make one feel special. There were were others who received certificates as well just different from MostTeam Spirited. I'm a firm believer in positivity produces productivity!

Certifications and Licenses

ServSafe

Assessments

Medical receptionist skills — Proficient

May 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Home health aide skills — Proficient

April 2023

Providing care to patients in a home setting

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient May 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work motivation — Proficient

April 2023

Level of motivation and discipline applied toward work Full results: Proficient

Call center customer service — Proficient

July 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have also worked at call centers from the age of 19-22 in collections, then magazine sales over the phone. The last call center job I held involved me talking potential buyers into allowing our outside sales team to give a in home demonstration. Honeslty I did quite well. I have excellent typing skills, people skills, as well as listening skills. I'm a firm believer in Positivity Produces Productivity. I would say I am technology inclined and I love to learn new things and welcome constructive criticism. There is always room for improvement.

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