Brandi Eldridge

Jacksonville, FL

ad43u7@r.postjobfree.com

904-***-****

Quality customer service representative with 5 years of experience. Remote worker for 1+ year.

Authorized to work in the US for any employer

Work Experience

Provider Support Specialist

PaySpan, Inc - Jacksonville, FL

June 2020 to June 2021

1. Utilize multiple systems to ensure satisfactory outcome for providers. 2. Assis providers with Payspan portal

3. Thoroughly verify and validate all calls

4. Educate providers on locating payments and EOBs. 5. Maintain quality and time metrics at all times. Home Preservation Specialist

Wells Fargo - Jacksonville, FL

January 2019 to April 2020

1. Single point of contact for all customers regarding mortgages 2. Assist customers with finding resolutions for past due payments 3. Maintain a steady pipeline of loans by keeping every thing up to date. Customer Service Representative

Fanatics, Inc - Jacksonville, FL

August 2019 to January 2020

1. Assist customers with placing orders via internet and phone 2. Trouble shoot to help customers locate packages 3. Come up with out of the box solutions to customer issues Customer Service Representative

TD Bank - Jacksonville, FL

November 2018 to April 2019

1. Assist customers with bringing accounts current Customer Service Representative

Fanatics, Inc - Jacksonville, FL

August 2018 to January 2019

1. Assist customers with placing orders via internet and phone 2. Trouble shoot to help customers locate packages 3. Come up with out of the box solutions to customer issues Customer Service Associate

Jacksonville Golf & Country Club - Jacksonville, FL October 2012 to August 2017

1. Assist guests with all inquiries

2. Maintain clean and happy environment

3. Help create activities for guests

Education

High school diploma

George W. Jenkins Senior High School

Skills

• Case Management

• Data Entry

• Help Desk

• Technical Support

• Microsoft Office (3 years)

• Salesforce (2 years) Assessments Data entry: Accuracy -- Highly Proficient October 2020 Entering data quickly and accurately Full results: Highly Proficient Customer service -- Highly Proficient January 2020 Identifying and resolving common customer issues Full results: Highly Proficient Customer focus & orientation -- Highly Proficient February 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Microsoft Windows

• Troubleshooting

• Microsoft Team

• Typing

• Microsoft Office,

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