Customer Service High School

KRISTA JOHNSON

Fremont, Ohio ***** Phone: 419-***-**** Email: *************@*****.***

QUALIFICATIONS

● Over 24 years of customer service experience

● Work independently and collectively with initiative

● Efficient and detail oriented

● Strong ability to manage multiple tasks

● Reliable

EDUCATION

High School Diploma Graduation: 1998

Gibsonburg High School Gibsonburg, Ohio

Marketing Education Certification Graduation: 1998 Vanguard Vocation Center Fremont, Ohio

EXPERIENCE

Crown Battery

Customer Service

Fremont, Ohio October 2020-Present

● Enter sales orders, transfer orders, and create purchase orders for parts, batteries, and chargers. Invoice sales orders and purchase orders as required.

● Quote parts or chargers when required.

● Answering phone calls from customers, transferring to appropriate warehouse, regional sales managers and or locations.

● Contacting vendors for product availability, price, and status checks

● Manage communication flow between production for shipments of parts, including tracking orders with both vendor and in house items.

● Process credits as required.

CMC Group

Century Label February 2000-October 2020

Customer Service/Order Entry/Sales Support/Customer Care Representative Bowling Green, Ohio

● Manage customer service and administrative tasks timely and efficiently

● Persistent in obtaining information and problem solving without supervision

● Provide support for customer service, customers, and sales representatives

● Enter orders and quotes, with a primary focus on National and Distribution accounts

● Process product orders with attention to detail, including the editing and organization of product to proper Stations

● Track statuses of orders to make sure they meet their scheduled delivery date

● Manage communication flow between sales, graphics, and manufacturing regarding specific orders

● Develop new customer relations through telephone contact and sales activity

● Process credits as required.

ADDITIONAL SKILLS

● Microsoft Word, Excel, Outlook, and Microsoft Dynamic AX, Microsoft CRM, Microsoft Dynamics Nav, Microsoft 365 Business Central, Microsoft Teams, Snip It, Snip & Sketch. References available upon request.

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